Orchid Nails & Spa

Nail Salon
3150 Highlands Parkway Southeast, Smyrna, GA 30082 3150 Highlands Parkway Southeast, Smyrna Directions
Closed Today Closed All Hours
+16785564056
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71% of 41 customers recommended

Looking tired? Orchid Nails & Spa in Smyrna, GA has so many options for you to help re-invigorate your look. Keep your skin looking young and wrinkle free with a facial from this salon.

About this Business

  • Hours
    Sun
    Closed
    Mon-Thu
    10:00 AM - 7:30 PM
    Fri-Sat
    9:00 AM - 7:30 PM

Tips

250
20 Tips
Verified
Report | 7 years ago
If you contract with Groupon to establish a deal, you should make every effort to honor that deal with your customers and plan your staffing/appointments as necessary to accomodate the extra business that is a result of the deal. Essentially, it is not the fault of the customer that you become busy as the result of the deal, and they should not have to be made to feel guilty for it. Orchid Nails is the second time that a business that contracted with Groupon has been "rude" as a result of the extreme increase in business that follows a deal. When I went to the salon two weeks before the expiration date, I was told they were so busy that I had to make an appointment to use the groupon. That would have seemed appropriate to me (and it was in the rules listed on the Groupon), but that particular day, there was NO ONE in the salon. Conveniently enough, there were no appointments left on their calendar. So, instead of doing right by a potential repeat customer and offering to "squeeze me in," I was instead offered the chance to "extend" the expiration date of my Groupon by paying for a mani-pedi that day and making an appointment to come back later. I ended up taking the deal, but I was very put off by the fact that the entire hour and a half that I was in the salon that day -- there were ZERO customers!!! It didn't seem fair that I could not use the Groupon for services that day, since it was very apparent they were NOT that busy. So, instead of enjoying a pampering experience (and in all likelyhood, coming back on my own again), I was irritated the whole time that I was paying extra for something that I had already paid for in the price of the Groupon. Needless to say, I will not be going back to Orchid Nails and Spa.
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Report | 7 years ago
Their failure to communicate certain requirements at the time an appointment is made makes me think that they do not value their customers. I only want to do business and spend money where I am appreciated. I did not feel appreciated when I visited this nail spa.
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Report | 7 years ago
Very average service, unfriendly owner
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Report | 7 years ago
They were so friendly and pleasant. Their desire to offer excellent customer service was obvious and appreciated. They also did a very nice mani/pedi with all the extras.
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Report | 7 years ago
I already submitted a complaint to Groupon so just sending you a copy of what I sent: I bought 2 groupons to use for me and my Mom. I have called on 3 different occasions to schedule, and each time they tell me I need to schedule out 3 weeks in advance and I could never get 2 at the same time. Finally, I just went by myself to use the first one, and while the manicure and pedicure itself was fine, they seemed annoyed to be dealing with groupon customers. I heard the owner complaining to a customer about how she never wants to work with groupon again and how difficult it was to try to deal with all these people calling to use their groupon. Needless to say, she didn't seem thrilled when I pulled out my groupon and wanted to use it. I thought it was unprofessional to be complaining in front of the customer. Also, on the phone they told me they would squeeze me in as they were super busy. I was there for 2 hours and during that time, only 1 other person showed up in the salon. Also, the groupon has an expiration date of the 30th so naturally people were calling to use it during Thankgiving week. She said they were not making appointments for groupon customers that week as they were leaving those appointments for their regular customers. How can you do that a week before the groupon expires. Also, they require you to buy a $5 kit so you have your own nail files, etc., which is fine, but they should have specified that in the deal. Anyway, needless to say, I didn't bother using the 2nd groupon that I bought for my Mom because I didn't really care for the customer service. Wanted to let you know so that you don't work with this salon in the future. Thanks.
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Report | 7 years ago
They charge for a file set, the service was mediocre.
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Report | 7 years ago
very poor costumer service. Nice pedicure but terrible gel polish job on my nails. I will not be returning and will share with my friends my negative experience
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Report | 7 years ago
They are nice people and do a good job but they only allowed a certain number of appointments for Groupon reservations which made it VERY difficult to schedule. They were booked for over a month on just "Groupon" appointments yet had openings every day in-between if you wanted to pay full price.
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Report | 7 years ago
Very good customer service! I love my nails!
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Report | 7 years ago
GREAT customer service!
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From Our Editors

Don't book separate appointments for your nails, eyebrows, and hair. You'll save time and look like a million bucks at Smyrna's Orchid Nails & Spa. Hydrate and nourish your skin with a custom facial from this salon. With chemical peel and microdermabrasion, you are sure to find a good skin care treatment match for your skin type at this salon. Treat yourself to a relaxing massage and attend to both your mental and physical needs. Prep yourself for bikini season with a painless hair removal service, such as waxing. Improve the look and feel of your nails with a full-service mani and pedi from this salon. Craving a new look? This salon accepts walk-ins so you can receive beauty treatments at your convenience. This spa offers similar prices to those in the area, but the services are one-of-a-kind. This establishment also accepts payments by major credit cards, including Visa and MasterCard. Orchid Nails & Spa is just steps away from a parking lot. Bike parking is also available outside the salon. Everyone will be complimenting your nails after your appointment at Orchid Nails & Spa.

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Orchid Nails & Spa

Sun
Closed
Mon-Thu
10:00 AM - 7:30 PM
Fri-Sat
9:00 AM - 7:30 PM
Groupon has verified that the customer actually visited Orchid Nails & Spa.