The facial was great but the massage my friend and I had was horrible. We both had to ask the masseuse to apply more pressure and there was no difference. It was basically someone rubbing lotion on my body. There was no relaxing massage. She didn't seem to know how to massage at all. I regularly get massages and this woman just lightly applied lotion to my body. The esthetian actually gave me an excellent hand and foot massage. The masseuse was a huge disappointment. The waiting area was also very uncomfortable and cramped. The receptionist and esthetician were very attentive and friendly. The masseuse seemed like she didn't want to be there nor did she seem licensed or know what she was doing.