The new managers were polite, but I would not call them "personable." If you needed to speak to them you could seek them out, but even at mealtimes they would arrive well after the guests had been served and would sit alone at the bar to eat. They would greet the group, but we never experienced them to ask us directly about our stay nor did I see them "chatting up" the other guests. When it was time to check out I was overcharged for gear rental as published on the confirmation documents we received from Sandra. They quickly agreed to correct the charges, but I was quite put off by that. Additionally, in the lead-up to our trip, Sandra started communicating wtih another member of our party instead of me (the original emails were sent from me to Sandra), and it would take her a very long time to respond to my email when I did have questions. The rest of the staff, however, was terrific. Very friendly, very willing to accommodate. Also, the value of the trip is difficult to discern from the Groupon description when trying to compare it to their website. Very confusing. My lack of enthusiasm for recommending BBCR has more to do with the management than with the resort or the experience. WHen I left, I was very relaxed and had enjoyed the diving -- it was the feeling I got from the management that I was a bit in the way that left a bad taste. For the Groupon price, the trip was a deal, but I couldn't in good conscience recommend it at full price. Just be sure to truly and fully understand what your Groupon is buying and what it is not.