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University Auto Spa

Automotive
344 Edgeley Blvd., Concord, ON L4K 4B7 344 Edgeley Blvd., Concord Directions
+16478083867

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Tips

250
53 Tips
Verified
Report | 6 years ago
Very unprofessional owner. Cancelled my Monday appointment because owner said he called to confirm on Saturday. I checked my phone and there was no message left and phone number did not have caller ID. Owner called again Monday morning at 9:20 while I was sleeping so I called him back at 10 only to find out that he cancelled my appointment that I had to make months in advance in order to accommodate their busy schedule. When asked why he cancelled my appointment, he was rude and unaccommodating. As a result of this experience, I would do a lot more research on the companies involved with Groupon before making any purchases. Having said all this, the person who worked on my car was great
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Verified
Report | 6 years ago
I never got the service paid for and was promised to get the both cars cleaned and they never did it. I missed two days of work because of it. They took my Groupon and additional cash. Everytime I call James he has an excuse and never returns the call as promised.
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Report | 6 years ago
This was the worst place to bring my vehicle. I should of brought it to the nearest gas station and get better results for cheaper. Customer service was just as bad it's a kid trying to make a buck with false marketing. Even after pointing out the parts of the vehicle that were 100% dirty like when I first came to this person that supposedly did the job he still didn't clean it properly I had to go home to re wash it and clean the interior. I feel so ripped off!!! And I even gave him a tip before looking over the vehicle. This is the same guy that called me to reschedule my appointment I waited so long for what?? Terrible, terrible job this certain isn't a detailing place that's for sure!!!!
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Report | 6 years ago
Missed many obvious areas of dirt. Didn't wipe areas down well, left film from cleaners on dash, radio and doors. Could've done a better job for the money I paid. Have spent a lot less at other places and had a better job done.
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Verified
Report | 6 years ago
Average.
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Verified
Report | 6 years ago
charged me extra for "soiled:area but left the dead bugs on the outside of my car. told me it would take 1 & 1/2 hrs, came to get me after 1 hr.
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Verified
Report | 6 years ago
Very amateur-like. Bad quality. Job was really badly performed.
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Report | 6 years ago
The entire experience sucked. They are a bunch of university kids looking to make money DURING THE SUMMER without providing any real service as you would expect from any professional detail shop. Their job was quick and my car didn't look any cleaner than it was before. They wanted to use Palmolive dish washing liquid as soap on my car and tried selling me an expensive soap for $10.00 more. I had no other choice but to go with this option since I didn't want to ruin the paint on my car using dish-washing liquid. They charged me $20.00 extra for my suede seats but didn't even apply any professional cleaning agent on the seats. The owner, James, is a young 21 year old crook looking to make a quick buck.
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Verified
Report | 6 years ago
Thought that for what was advertised they falsely misled the customer. What I paid for I could have done that myself at any car wash with a vacuum cleaner and chamois. Considered it a huge rip-off, not the car detailing I have purchased at another business. My engine also looked the same, (dirty), after they supposedly washed it. It really felt like a get-you-in and get-you-out as quickly as possible, kind-of-operation. The overall vibe had a strong emphasis on MONEY, and not great service.
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Verified
Report | 6 years ago
The personal service in terms of your schedule and reminder is excellent. 10/10 would spa my car again there.
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From Our Editors

The trained technicians at University Auto Spa work to restore cars to their showroom heydays during the summer months, returning to university in the fall to resume their double lives as students. Drawing on five years of carriage-cleaning experience, the techs deploy to each vehicle's location to perform one of their three detailing packages, ranging from a basic Undergrad hand wash to a premium Masters package with a clay-bar treatment. Thorough floor-mat shampoos and applications of carnauba wax leave cars with the dazzling glow of a radioactive disco ball.

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University Auto Spa

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