It took awhile to get in which usually isn't a problem, to me that means the person does a great job of they're always busy, but that wasn't the case when I went in for my wax. Not only did she leave a ton of long hairs there were several that still had her brightly colored bits of wax. She definitely could have seen the wax before I left. Also she left a ton of stubble from broken hairs which were also visible because of the excessive amount of baby powder she used during the waxing process. I was not impressed. It seemed like she was doing a decent job but looking at tea random hairs varying in length I would call this a satisfactory Brazilian wax. This is something I would more so expect from a beginner not someone who claims to have about 15 years of experience. The only positive thing from my experience was her attitude. Nancy is super polite and easy to talk to, I enjoyed our conversation together.