A Touch of Class Auto Detailing

Automotive
1512 Ohio Street, Waynesboro, VA 22980 1512 Ohio Street, Waynesboro Directions
+18883915047
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49% of 268 customers recommended

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173 Tips
Verified
Report | a year ago
I would not recommend this business to anyone. It took more than a month to schedule an appointment. An appointment was finally set-up for the second time. They did not show up for the first appointment. I called the morning of the second appointment & confirmed the time. The dispatcher called back later to say they would be an hour late, I told him that it was too late. The techician arrived anyway and was rude. He told me I had to pay a $20 reschedule fee. He also told me that I was out of their service area and should have read the fine print. He also informed me that I should not use Groupon for service. I had to tell him several times that I wanted him to leave, he told me I was rude. I spent $59 for total frustration.
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Report | 2 years ago
This business owner has no clue on how to operate a business let alone provide great customer service. The man should not engage in any business, PERIOD. I called and called to schedule an appointment to redeem my car cleaning servcie, it took forever to book an appointment. Once the appointment was made this jerk does not show up, does not call does not email. I called to rebook - there was no apology, simply a rude and abnoxious "Too bad no one showed up, try again later". The man sounded drunk on the phone. I had to get the good people of Groupon to refund my money. This guy should be banned from using Groupon to scam customers into buying his services.
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Report | 2 years ago
They have been no shows on three separate occasions and fail to call or return calls regularly. I wish i could get my money back but it's too late.
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Report | 2 years ago
Called several times to make appt. only to have them answer and say, can i call you back. They never did twice. Finally i got an appt scheduled a month away, they never showed up. I called 5 times to find out why and they didn't show and they never answered, so i got a refund. Do not bother with them.
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Report | 2 years ago
Horrible customer service
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Report | 2 years ago
I paid him 69.95 and he did not complete the service. We are headed to court
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Report | 2 years ago
They make appointments, then never show up and will not answer calls. They have already marked the Groupon as redeemed, but we never received the service.
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Report | 2 years ago
Great job
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Report | 2 years ago
I would not even recommend them to an enemy. When we first called to arrange for an appointment, their next appointment was over a month away. We did reserve that date which was a Monday. On the Friday before, we called to verify that they were coming on Monday. We left several messages and finally got a call back that they would be there by 10:00 on Monday and would call before they got here. On that Monday morning it rained but there was no call saying that they would come that afternoon or the next day. The next day no call - no show. They NEVER called back. I called Groupon and they refunded my money. Don't waste your money or time on this company!
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Report | 2 years ago
This was the worst experience I have ever had with a complete stranger. The man I dealt with, who calls himself Mike Miller, is a very angry person, emotionally unstable and I am nervous now that he had my home address :(
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From Our Editors

A Touch of Class' licensed and uniformed technicians pay visits to vehicles bearing gifts of soaps, shampoos, and turtle waxes. Saving motorists the trouble of having to drive to a car wash or tow a car wash to their home, they perform their details in familiar driveways and parking spaces, where cars feel comfortable enough to relax as the techs lather them in hand washes. From there, they scrub film from the windows, vacuum debris from the seats, and shampoo stains from the floors before capping it all off with McGuire's Turtle Wax and Armor-All products that rekindle the car's factory glow. The versatile detailers lend their cleaning services to large trucks, horse trailers, and airplanes as well as cars.

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A Touch of Class Auto Detailing

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