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Tru Window Cleaning

Local
2 Whitney Rd, Gray, ME 04039 2 Whitney Rd, Gray Directions
Today 9:00 AM - 7:00 PM Closed All Hours
+12074099834
Map & Contact Info

About this Business

  • Hours
    Sun-Sat
    9:00 AM - 7:00 PM

Tips

250
54 Tips
Verified
Report | 2 years ago
They couldn't do my windows before it got cold..so they said I could use it the next summer...and then never responded to my inquires to set a date.
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Report | 2 years ago
Tru Window does not return phone calls. I've been trying since March to schedule window cleaning with the Groupon I purchased. We finally got an appt for May 13th only to have them leave message that they had to cancel because they would be out of state. Their message said they would call following Monday to reschedule. We waited for a couple weeks, and still didn't receive a call. I've been calling weekly since then to try to reschedule. They have an answering machine and are impossible to reach for person to person conversation. It's June 24th, and we still have no appt. I'm done!!!
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Report | 2 years ago
I feel like the Groupon was offered only so the company could get their foot in the door and overcharge for their services. It was never made clear what the Groupon entitled me to, and the price of over $500 for my 16 windows was absolutely ridiculous. They no-showed me the first time, on top of everything else, then gave me a quote that didn't correctly reflect the numbers of panes and storm windows in my home. Their website appears to be down; they don't respond well to either phone calls or e-mails.
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Report | 3 years ago
Came down with dirty rags, made even worth!!! I will never ever call them again!
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Report | 3 years ago
Three men arrived. They were very late 5:30 and it was a hot day.bthe person in charge, who said he was the owner, told me they were not going to tilt my windows and clean them from the inside. He said they had ladders in the truck. I slap paid $120. Extra to have them clean the large windows on my porch. As they were leaving I noticed that the windows facing my driveway had not been washed. I called to them and they came back and wiped the top section of my window. You can imagine my surprise and horror when I checked my other windows and found the same thing. NONE OF THE TOP HSLF OF MY WINDOWS had been cleaned. I called TRU Window cleaning the next morning. Had to leave a message. Was rescheduled In two weeks for an 8 o'clock appointment. The cleaners never called or came, I tried calling the number on a business card which they had a,eft as well as, the normal phone number. There was no answe and they never responded to my call. I called groupon . They woman refunded to Groupon cash the full amount I had paid. But the company didn't respond to Groupon either. I am going to report this to the Better Business Bureau and Angie's list. Not sure what else I can do. I have lost the money for my porch windows and they look terrible. Eliz Johnson
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Report | 3 years ago
They did not clean the windows that I paid them to clean
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Report | 3 years ago
Key windows were not cleaned or not cleaned well. There were the highest windows that we just cannot clean ourselves. No opportunity to walk around with the team lead to check for results before they dashed to their next appointment.
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Report | 3 years ago
The appointment was for 2-4PM, I left at 4:15, they called me at 4:20 and said they were on their way, I returned to the house to let them in, they cleaned 25 windows as agreed, 20 windows were fine, five windows had streaks in them, they were gone before I could inspect them.
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Report | 3 years ago
The scheduling was a real challenge. The actual business owner (and scheduler) was very nice and easy to talk to. They did respond within 24-48 hrs. But to schedule something 20-30 days out during summer is hard. The cleaning itself was ok. the crew was efficient but nothing exceptional as far as cleaning. Skylights are expensive.
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Report | 3 years ago
The team was terrific! They arrived on time, made a mutual agreement with me about additional fees before they began work (so I could determine what to have them clean and what to forgo), and completed the many, many windows and doors in my house in record time. Whatever is in their secret cleaning formula is truly magical! I am extremely impressed and recommend Tru Window Cleaning highly.
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From Our Editors

Signature service: Fast and efficient window cleaning
Established: 2011
Reservations/Appointments: Required
Staff Size: 2–10 people
Average Duration of Services: 1–2 hours
Pro Tip: We offer an array of services so we are able to customize our service to fit anyones needs.
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Tru Window Cleaning

Sun-Sat
9:00 AM - 7:00 PM
Groupon has verified that the customer actually visited Tru Window Cleaning.