Mercure Blackburn Dunkenhalgh Hotel & Spa

Accrington, England United Kingdom

Mercure Blackburn Dunkenhalgh Hotel & Spa
3.8
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O5835VZmarkh
20 hours ago
Not worthy of its 4star rating at all Despite looking very grand when you arrive, the interior is VERY tatty. Severe lack of cleaning evident. We rang ahead to say we wouldn't be arriving until the early hours and we were worried that we'd lose the room. The guy who answered (andrew or adam?) was very reassuring and polite. When we arrived at 2am he welcomed us and even carried two of our bags to the room for us, we had driven for 6 hours so this was a very nice gesture. The room was disappointing, dated, dirty and scruffy but we were grateful just to have a bed. When we went down to breakfast the same guy was on the reception desk and asked how our night had been - we explained our disappointment and he apologised on behalf of the hotel and said he would have been happy to change our room if we had asked. we didn't ask - we very too exhausted. He changed our breakfast to complimentary ( we didnt ask - he offered this and made this happen for us) and took us to the breakfast area and told the staff there that there was to be no charge for our breakfast. So, whilst the hotel itself doesn't warrant it's 4 star rating, the reception guy ( cant recall if it was andrew or adam) certainly deserves 5 stars from us.

Amenities

Pool - Indoor
Center- Fitness
Spa
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Accrington, Mercure Blackburn Dunkenhalgh Hotel & Spa is within a 10-minute drive of King Georges Hall and Ewood Park. This spa hotel is 5.1 mi (8.3 km) from Forest of Bowland and 7.6 mi (12.3 km) from Turf Moor.

Rooms
Stay in one of 175 guestrooms featuring plasma televisions. Wired and wireless internet access is complimentary, and Smart televisions with satellite programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.

Dining
Satisfy your appetite for dinner at Cameo Restaurant, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
O5835VZmarkh
|1 review
Not worthy of its 4star rating at all Despite looking very grand when you arrive, the interior is VERY tatty. Severe lack of cleaning evident. We rang ahead to say we wouldn't be arriving until the early hours and we were worried that we'd lose the room. The guy who answered (andrew or adam?) was very reassuring and polite. When we arrived at 2am he welcomed us and even carried two of our bags to the room for us, we had driven for 6 hours so this was a very nice gesture. The room was disappointing, dated, dirty and scruffy but we were grateful just to have a bed. When we went down to breakfast the same guy was on the reception desk and asked how our night had been - we explained our disappointment and he apologised on behalf of the hotel and said he would have been happy to change our room if we had asked. we didn't ask - we very too exhausted. He changed our breakfast to complimentary ( we didnt ask - he offered this and made this happen for us) and took us to the breakfast area and told the staff there that there was to be no charge for our breakfast. So, whilst the hotel itself doesn't warrant it's 4 star rating, the reception guy ( cant recall if it was andrew or adam) certainly deserves 5 stars from us.
T9818YYCL
|1 review
Excellent staff Service This was booked as part of a gardening club trip. Throughout our 2 night stay the staff were all excellent and could not do enough for us. Some of us had various requests and all were helped. I lost my voice and wanted an early night and they moved me to a quieter room. The maintenance in such an old hotel is a bit quirky and all problems were sorted quickly. To top it all I left an ear-ring in my room and I emailed them on the way home. The cleaners had found it and it was returned to me with a signed letter. The beds were comfortable and the linen was good quality. We had set meals but they were always hot and efficiently served.
550louisew
|1 review
Excellent We stayed on Saturday 5th July as a group of friends and family, we were holding a party locally for my husbands birthday and the hotel could not have been better. All our guests commented on how lovely the hotel was, the rooms were great, the breakfast excellent and the staff were fantastic. The 'Dunk' is very special to us having held our wedding reception there in 1994 and many family gatherings since. Thank you all we had a fabulous stay.
22jackiew
|1 review
Excellent and poor staff Nice and clean , comfortable bed. Breakfast best I have ever had and the gentleman in charge at Breakfast is very good at his job , got a large table ready for us and was absolutely brilliant with one of our party with a nut allergy, very different to the lady at our evening meal who was rude beyond belief. There was a mix up in meals and she shouted at us ' stop eating and listen to me' then continued to be very rude. She left our party feeling quite anxious and upset like children at school. She did not return to the room after thankfully.
280graemea
|1 review
Comfortable & Friendly Have stayed here a few times & most recently in an Executive room. The staff were very friendly throughout the hotel & Spa. We ate dinner in the bar area & the food was lovely - the service was good too. The room was very spacious & comfy. There’s no aircon but slept with window open & that was fine. Only downside was breakfast. Service wasn’t particularly good compared to other elements of hotel. By the time our order of poached eggs arrived (placed on sitting down at table), we had finished breakfast- nearly 30 mins later. .. I would stay again! Just probably will bring own breakfast.

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