Shady business practices! Terrible experience. The stay itself was ok at best with the facility pretty outdated and in poor condition. The tile in the shower was stained and was pretty gross. Worst of all is that the hotel tried to fraudulently charge my credit card $950 months later without my consent of course, and when I went to the business to inquire about this issue and asked if my card can be removed from their system, the manager was very rude and all I got was "well, once you've used the card in the past, there's no way to remove it from our system.". Just wow and I never even got an explanation as to why they were trying to charge my card in the first place! Their website is non-functional and good luck trying to get a contact number directly to the hotel desk! Seems shady at best to me and I've filed a complaint with the New Mexico Attorney General's office. Wasn't even going to give them a negative review even though all of that took place, until I received the very rude behavior from the manager even though it seems that they tried to rip me off! BEWARE FOLKS!!!

Stay else where This hotel was run down and the staff VERY unprofessional. I found out the mother and daughter duo is the managers of the hotel and they are no where near nice. After checking in I walked into a room that was already occupied. The next room I was assigned was covered in bed bugs. After notifying the staff I was told there was no other available rooms and I could check out if I didn't like my room. I checked out

Do Not Stay There I have an emotional support animal registered they took my 616 for the week 300 dollar deposit they kicked me out om the 6th day for having my dog now me and my dog are homeless and can't afford a place to stay -Mariah Valles

Ghetto hotel This used to be a nice hotel where you could take you children to have a nice getaway. It is no longer nice, the rooms smell like mildew and stinks. They never come to clean your room, and if you ask them to, they get very upset. Also, be sure not to dirty any of their towels or linens or they will take it out of your $300 deposit. If they don't like you, they can, and will throw you out of their hotel with no refund. Staff is rude and general manager, Anna Marie Chavez, is not nice at all. You are better off staying at a classy, nice hotel, not a trashy, rude hotel.

One of the worst hotel stays we have ever had. Definitely the coldest. The good: the hotel has a historic feel, it does have wifi, breakfast was included despite coronavirus, gated parking, great location near highway, train, shopping center, and mall. The bad: we checked in and made it evidently that the children would be sleeping on the pullout couch in the suite. Upon arrival at our first room of this non-smoking property the suite reeked of cigarette smoke. We had to return to the front to be given a new room. Lights were out at the entrance of the second room and we fumbled in the dark to find light switches that worked. There was no listed password for the WiFi (setting up the children was a priority) which required us to call in, and the only amenity information provided was for room service. We pulled out the sofa-sleeper and discovered that there was only a sheet on it, and a hand full of feathers came out (photos - our daughter asked what happened to the bird, it was funny and the only levity we had). Moving further into the room we discovered there were no additional bedding for either bed, a pillow each, and nothing in the way of comforters. As it was past 1000 PM and we accepted that we could not find another hotel in a timely manner and unpacked. We discovered that the fridge was frozen over and smelled of mold (photos), shades were falling off lamps, lamps were broken and tenuously held to their bases, other wall-mounted lights had no outlet to plug into (photos), outlets were so worn they would not hold plugs (see photos, we got creative), dinner outlets had no covers at all (photos), there was a random stick stuck into the wall (photos), the furniture was broken and/or missing critical things like knobs (photos), two under sized towels, the provided bible was dirty and had been used for what looks like rolling papers (more photos), there was only 1 TV remote (but 2 Zenith Concierge TVs from last millennium, check photos, it's been a while since I had to have a TV warm up to watch it.) We should have take the 2-decade old TVs as another warning, because despite setting the temperature to 90* and the fan to high, after half an hour there was no heat (further identified by housekeeping we had come in the next morning, temp reached 21*F that night.) I called the front desk and informed them that the heater was not working and they neither apologized or offered a third room. Realizing we were held hostage by the time of night and state of exhaustion I requested three blankets so that the kids could be warm enough (we bring their own blankets as well) and additional pillows so that everyone could have one. We resolved the additional safety issues to get us through to morning. In the morning we had their breakfast, which was nice and made to order, and waited around for an hour until the housekeepers Olga and Lenore could verify the status of the room. At checkout we were offered $11 off for our trouble. When we asked to speak to a manager we were told that if she were to call their manager they wouldn't respond because it's her day off, and that someone who could actually do something would give us a call at 3PM. We had to call at 5 PM and spoke to a manager who was very clear that she could not do anything more as her property manager (Ana Marie) limited her, that we had already asked for a different room once, and that we should have asked for another if the heater wasn't working instead of just getting blankets. We guested the Barcelona because of previous experienced and wanted to be repeat customers. However, despite their website declaring that our family would have "a comfortable home away from home" with plenty of room to "get work done and still get a good night's sleep," and "the friendliest staff, best amenities and great specials and discounts" that "aim to make your stay a luxurious one" - we experienced none of the above and found ourselves harassed by the night manager who was very clear that customer service begins with us helping ourselves. We will continue to try to remedy our stay, evidently with their property manager. Their lobby did have a sign for TripAdvisor requesting that if we "enjoyed our stay" that we leave a review. Unfortunately our stay was bad enough that I was moved to make a TripAdvisor account and post my first review here. I hope that our treatment can be remedied, but until then I leave this as a cautionary tale for anyone else that would guest the Barcelona Suites in Albuquerque, NM.