Comfort Suites Knoxville Airport

Alcoa, Tennessee United States of America

Comfort Suites Knoxville Airport
3.5
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William M
1 year ago
The room was OK. Just not up to expectations for a Comfort Suites. When we arrived about 5:00 PM there was no attendant to check us in. There was only one on duty and they were also in charge of driving the shuttle to the airport. They were on an airport run. When she got back, she complained that we had parked near the entrance and made it difficult for her to park the shuttle where she generally parks it. The counter staff does not have a dress code at all. Not very professional. The housekeeping did not step foot into our room during our 4 day stay. The breakfast was adequate, but not to a Comfort Suites standard.

Amenities

Pool - Indoor
Center- Fitness
Airport Shuttle - Free
Parking - Free
Internet - Wi-Fi - Free

Property Location
Located in Alcoa, Comfort Suites Knoxville Airport is within a 10-minute drive of Palace Theater and Capitol Theatre. This hotel is 3.4 mi (5.4 km) from Meigs Falls and 4.7 mi (7.6 km) from Maryville College.

Rooms
Make yourself at home in one of the 59 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, and housekeeping is provided daily.

Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.

Dining
A complimentary self-serve breakfast is served daily from 7:00 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available 24 hours).

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
William M
|1 review
The room was OK. Just not up to expectations for a Comfort Suites. When we arrived about 5:00 PM there was no attendant to check us in. There was only one on duty and they were also in charge of driving the shuttle to the airport. They were on an airport run. When she got back, she complained that we had parked near the entrance and made it difficult for her to park the shuttle where she generally parks it. The counter staff does not have a dress code at all. Not very professional. The housekeeping did not step foot into our room during our 4 day stay. The breakfast was adequate, but not to a Comfort Suites standard.
Michelle B
|1 review
Double charged improper credit I presented a drivers license knowing another family member had a separate reservation AND I prepaid the room on 8/19/2023. She still manages to pull up my sister in law reservation. Then she charges my credit card, not once but twice. The receipt confirmed a credit to my visa for the first charge. The next receipt shows a credit to an American Express card (belonging to my sister in law). I don't have an Express card. She refused to correct her own mistake and the matter remains unresolved. It's NOT that hard, reverse the charge and apply the credit to the correct dang card! Now it's my problem to fix!!! So stupid and frustrating!!!
cthom54
|1 review
Don’t wast your money! We stayed here as a park and fly deal. The odor that hits you in the face when you walk in is so strong you feel like your tasting it. It’s a very overpowering air freshener odor. We got in our room and it smelled really bad like dog urine. My husband went down and told the manager and she kept apologizing and handed him a bottle of air freshener!!the furniture had been chewed up by a dog. The carpet was filthy, I wouldn’t even put my feet on it with out having shoes on. The bathroom was disgustingly dirty. I will never stay here again! This place needs to be condemned.
Valerie R
|1 review
Terrible Experience at This Hotel My flight was going to arrive late. I called that morning to tell the front desk we would be late. A nice man told me it is no problem. Storms in Dallas delayed us further. No taxis at the airport delayed us further. finally, we got to the hotel a little after 3 AM to be told by this nasty woman at the front desk she deleted our reservation. We were absolutely exhausted. I thought I was going to cry right there. She then went on to say that she could check us in but would have to check out at eleven. Then she changed her mind and said noon. I was quoted a charge of $140 when I made the reservation. She charged me $249 (approx.) saying it is graduation weekend and she doesn't make the rates. I was flawed and too tired to do anything. I gave my credit card and went to the room feeling as though I had been robbed. Not only did I pay $100 more for a room I thought was waiting for us but had to put up with a person who functioned as though she was doing us a favor. I will never stay at this hotel again.
W1806SVivand
|1 review
Could use improvement Toiler had "hair" from the previous person. The curtain had a screak stain on it. Don't even want to know what it was. The carpet had a large dark stain near the bed. The door casing in the bathroom was very dirty. Different shades of color.

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