Hilton Garden Inn Atlanta Northpoint

Overall great experience I only give a 3 star because the pool was not open. And breakfast was really pitiful, not to mention you had to pay $10 per person. One if the kadies greeting for breakfast could use a lil more customer service and excitement in her facial expression. The lady on the weekend was very polite. On a more positive note However Facilities and the room was spotless. And they refreshed the towels and made the bed. We were there 4 days.

Overall great experience I only give a 3 star because the pool was not open. And breakfast was really pitiful, not to mention you had to pay $10 per person. One if the kadies greeting for breakfast could use a lil more customer service and excitement in her facial expression. The lady on the weekend was very polite. On a more positive note However Facilities and the room was spotless. And they refreshed the towels and made the bed. We were there 4 days.

This Hotel is Not Actually a Hilton Really bad experience here. We booked this hotel over-the-phone with Hilton Rewards. We specifically wanted an INDOOR pool. We even called what we thought was the hotel to confirm, yes, they have an indoor pool. However, when we got to this hotel, they told us they did not have an indoor pool (I like to swim, and outdoor pools here don’t open until Memorial Day.) it turns out, the Hilton agent on the phone booked us into the wrong hotel, the Hilton Garden Inn NORTHPOINT. A few miles away is the Hilton Garden Inn NORTH, which has the indoor pool. Well, since we’re Honors members, and it’s the same chain, we asked if they could just transfer our reservation to the CORRECT Hilton with the indoor pool. But, we were told absolutely not, because “the Hilton Garden Inn hotels are a franchise business, they are independent of Hilton itself.” No reservation transfer. No room cancellation either. No refund. For Hilton Honors guests? They would not budge. Is this a Hilton, or not? We ended up booking a room at the correct Hilton and eating the cost of the room at the wrong Hilton. When we got to the right Hilton, the desk agent said the NORTHPOINT property “pulls this all the time, and I can’t believe they get away with it.” When we got to the elevator, there’s a big sign with the Hilton motto, basically: If anything at all is wrong with your stay, just tell us and we will absolutely make it right. Well, if the Hilton Garden Inn NORTHPOINT can’t fix a simple thing like this, claiming they’re not really part of the Hilton family, THEN HILTON SHOULD REMOVE THEIR NAME FROM THE NORTHPOINT. I’ve been a Hilton Honors member more than 20 years. Next time, I’m going Marriott Courtyard.

Nice hotel Very clean and comfortable rooms. Bed and pillows were comfortable, good water pressure and plenty hot water. Breakfast is very good, can get made to order eggs along with other hot offerings. Nice lobby with a bar, nice outside seating areas and pool.

Worst employees I’ve ever dealt with. Worst Hilton I’ve ever stayed in. Upon entering the room it was apparent that this room needed maintenance and wasn’t well kept. There was a Huge, nasty stain on carpet. Trash on the floor. Didn’t look clean. Upon pulling out sofa bed, we noticed tons of trash underneath couch. The sofa bed mattress was horrible. Totally uneven, wallowed out, you could feel the springs almost piercing through the material. We called the desk to get a roll away. We were told the maintenance guy was gone and that they couldn’t bring us a roll away up tonight. I ended up renting the room across the hall, due to the horrible condition of the mattress. We were promised that they would supply us with a roll away the next day. The next day I reluctantly gave up the second room, because I was unsure they’d actually deliver us a roll away. It was apparent that the night staff was lazy, unhelpful and only there for paycheck. However, I turned the keys over anyway. We left around 10am that morning and the roll away still hadn’t arrived. We called, at least 3 times and even stopped by the desk to assure the roll away would be delivered. The morning staff was unaware of our request (no surprise). At least 3 more times throughout the day, we called to check, and the roll away still had not been delivered. About 7pm I get a call from a strange number (I never answer strange numbers). Since the caller didn’t leave a voicemail, I assumed it was a telemarketer (it was the night manager from the hotel who for whatever reason didn’t leave a message). About 2 hours later, I get a call from same number. I decide to answer. It was the night manager. The same lady from the prior night who promised us a roll away. She proceeds to tell us that they can’t take a roll away to our room, due to fire codes. 24 hours later and after several promises, I guess she finally figured this out. I was upset. After arriving back at the hotel, I go to the front desk to see what the deal is. Rather than apologize for her mistake, She proceeds to inform me that fold out couches aren’t meant to be comfortable and that they are just there for business travelers who like to sit on the couch. She is apparently an expert world traveler. Finally, after listening to this kid talk down to me, I asked her about renting another room. She told me she’d take a few dollars off, USING MY POINTS, to help ease the situation. I decided at that point I’d walk away and just sleep on the ragged out mattress. As we walked away, her sidekick (who was apparently in training), made a smart comment under his breathe. I decided to let it go as I didnt want to cause a bigger scene. I really wish I could remember her name. If she worked for me, she’d be fired immediately. As it is though, in todays times, I’m sure that she will be “retrained”. By the way, I never told the world traveling expert on sofa beds that I travel for a living, and that I’ve probably stayed in 200 different hotels in my life, most of which are Hiltons (no more). I really hope this reached the hotel manager. I’d like to pin down this employees name so they can “retrain her”.