Comfort Suites Altoona

A great place to stay The room was clean and comfortable. The Bed was excellent. They allowed us to check in early because we were going to a wedding reception. Evelyn at the front desk was very nice and helpful. The breakfast area is large with plenty of seating. They have my favorite waffle maker too. I would not hesitate to stay here again.

Good Place to Stay in Altoona I love the layout of the suite. It allows for a bit of privacy if two people are sharing the room. The bathroom is roomy and meticulously clean. Comfy beds and soft pillows. LOTS of places to charge devices. Front desk staff is friendly. The breakfast offers lots of choices.

Good Place to Stay in Altoona, PA My friend and I really liked our suite. The beds and pillows were exceptionally comfortable. It was really nice to be able to spread our stuff around in all of the amazing space! The breakfast they offer has a lot to choose from. Staff was friendly and helpful. The wifi worked well!

Great stay Great hotel and great people work here. Janelle at the front desk was amazing. So efficient and friendly. Rooms are so clean and beds are so comfortable. Free breakfast was ok. Not a lot of restaurants around so don’t plan on eating any other meals here. But still a great hotel.

Altoona Comfort Suites- a dangerous place to stay. I lodged at the Altoona Comfort Suites Friday, May 31, 2004. On Saturday, June 1, 2024 my wife and our 17 year old son joined me. We reserved an additional room for Ben, and so the three of us lodged in 2 rooms, #309 and #311, at the Altoona Comfort Suites Saturday, June 1, 2024. At approximately 8:15 pm Saturday evening a power outage occurred, disabling the lights and air conditioning. My wife, our son, and I decided to walk the stairway down to the lobby. No emergency lights in the stairwell! Pitch-black on the 2nd and 3rd floor stairs. We stepped very carefully and found the railing, following it to the lobby. The 1st floor lobby egress door was lit with a very small light, but this did not light the area beyond the immediate 1st floor door opening. What if the building required evacuation during a power outage, and guests lodged on the upper floors were forced to navigate the steps in the total blackness, especially guests with mobility issues, or someone with small children or an infant in arms? I highly recommend that Altoona Comfort Suites immediately install emergency lighting on the 2nd and 3rd landings in both stairwells, and that the emergency lights be tested monthly. When we entered the lobby, I expected the Manager on Duty to be studying the building’s Continuity of Operations (COOP) binder, open to the tab ‘Power Outage’. She was not. Frankly, I doubt if the Altoona Comfort Suites has developed a COOP. I highly recommend that the Altoona Comfort Suites develop a COOP, memorialize in writing the instructions in a binder readily available to all personnel, and that the binder be updated at a minimum quarterly or ad hoc as necessary. I also recommend that all personnel be thoroughly trained in emergency guest safety and property security. Clearly from the events my family and I experienced last Saturday evening, guest security and safety are the lowest priority. I asked the Manager on Duty if she had contacted the power company regarding the outage. She stated she did not know who to contact or how to contact them. My wife guided the Manager on Duty step by step on the Manager on Duty’s cellphone how to search and locate the power company providing electrical service. The Manager on Duty expressed with great concern that her manager was not answering her phone, and that the Manager on Duty was growing exceeding anxious, and I could see she was experiencing ‘management paralysis’. I asked her if she had a strong flashlight with which she could walk both stairwells and check for any problems, and that I was quite willing to assist her. I asked her if she had rapped on the hall door of the elevator on each floor, determining if a guest was trapped in the elevator car. At that point the Manager on Duty ran outside and stood in the parking lot, lit a cigarette, and refused to re-enter the building. My wife, our son, and I carefully climbed the pitch-black stairwell to the 3rd floor and our rooms. The rooms had warmed to the point of discomfort. My son informed me the next morning that his room had become so uncomfortably hot that he returned to the lobby and tried to sleep there, but as no one was in the lobby he was concerned that an intruder might enter the premises with an unfriendly purpose. None of us slept Saturday night. Sunday morning I attempted to check out. The desk clerk asked me as to my stay, and I said “The power was out last night, and the Manager on Duty…” The desk clerk immediately interrupted me, shouting at me, “Oh, she was NOT the Manager!” and as I detailed the difficulties we experienced during the night, the desk clerk laughed at me! I laid the room cards on the counter and left, never to return. (My daughter and grandchildren live in Altoona, next visit we will lodge at a different hotel.) The Altoona Comfort Suites does not control power outages. The Altoona Comfort Suites does, however, bear a legal, moral, and ethical responsibility for their guest’s safety. The Altoona Comfort Suites failed miserably in their duties to their guests. Thank you.