Holiday Inn Express & Suites Napa American Canyon by IHG

Bad Wifi Hotel was clean. Shower was warm enough. Bed was comfortable. Internet service was subpar. I had stayed here earlier in the year and experience a slow internet. When I made the reservations this time, I asked if they had fixed their internet issue. The person behind the desk said that the top two floors had bad wifi but the bottom floor was fine. It was NOT. Everything else was fine. The staff was friendly. Good coffee. Won't stay here again though. There are too many other hotels nearby that hit all the targets.

Good choice, safe, ample rooms Next to a shopping plaza with Walmart, indian food and some other options Hotel is well maintained, lots of (free) parking, good breakfast, right next to main street. Rooms are fine, a/c does the job properly, clean bathrooms and excelent water pressure and hot water Attentive staff Good base for any "Napa Valley" trip

Staff steal/trash your things We stayed for one night and extended our stay until noon the next day. When we left, I accidentally forgot a one of a kind dress used for a very special occasion hanging on the back of the bathroom door. Just two hours later, I returned to retrieve it and the housekeepers and desk personnel lied and gaslit me, telling me I must have misplaced it in my luggage (I had one small bag). I called the next day and the Manager gave me hollow lip service about an investigation that resulted in nothing. I'm heartbroken that staff would either steal or trash a guest's valuables with no recompense. Be careful staying at this Hotel, your belongings are not safe.

Some Pro's, Some Con's. And Why Is MSNBC Not Available? Stayed 4 nights on top floor overlooking the park (far less noisy than facing Hwy 29). Positives: Desk Clerk DeAndre was wonderful! Complimentary breakfast offered several meat selections that varied each day. Housekeepers work hard, do a great job cleaning and refreshing the rooms. Location convenient for walking to several nearby restaurants. No bogus fees. Pool kept clean. Our Keurig coffeemaker brewed less than 1/4 cup at a time so desk replaced it with a new one that worked fine. Negatives: "BASIC cable" too basic. Only 36 channels, with only CNN & Fox (NO MSNBC or WEATHER CHANNEL). Room very stuffy, got hot early, and A/C so noisy it is impossible to hear the TV when it is running. Rooms not finished cleaning until after 5 pm some days (do they need to hire more staff?) Breakfast juices very watered down. Outdoor umbrella seating near pool had not been swept of leaves and debris in some time. Prime parking devoted to handicapped, all spaces empty the entire 4 days we were there (park on back side and enter through dining room door for easiest access to elevator area). We both had sore backs after 3rd night of sleeping (not sure if mattresses need replacement or were they cheap to begin with?). Coffee tasted weak, consider stronger brew.

Stay as part of a wedding This hotel was an option for a wedding I attended and was about 10 minutes from the wedding venue. I chose it for the price and complimentary breakfast. Breakfast was ok and not too much variety, but was fine. Walking distance to a few eateries for lunch/dinner. Decent rooms. Pamphlets available for touristy things to do.