Eden Roc Inn & Suites

Perfect if you're on a budget Really great hotel within walking distance to Disneyland! Super impressed with the room size and comfy beds. Already booked my next stay!

BED BUGS and horrible manager!! My friend and I booked the Eden Roc for 2 nights. When we arrived the room and facility looked clean so we dropped our bags in the room and went to dinner. When we got back around midnight and were getting ready for bed we saw a bug crawling on the bed toward the headboard pretty quickly. I went to grab it with a tissue and it squished very easily, so we weren’t able to look closely at what it was. We were worried about bed bugs so we pulled back the sheets and inspected the mattress and around it and everything looked clean so we laid down to sleep. 30 mins later my friend feels bugs crawling on her and we turn the lights on and the bed is crawling with around 20 bed bugs!! We call the front desk (now around 1am) and he comes in to see the bugs and immediately gets us a new room. We were apprehensive to even stay but had nowhere else to go. He gives us trash bags and we inspect all of our stuff as best we can before moving to the new room. We inspect the new room and everything looked OK (but so did the other room!) so we nervously laid down. Thankfully no bed bugs but we could hardly sleep worrying about finding more and taking them home. At 8am we ironed all of our clothes piece by piece hoping if there were any in our things they would kill them and put everything in new trash bags and planned to leave them in the hot car while we went to the parks. We go to the front desk and the GM Agnes C was working. I let her know we wanted to check out because we weren’t comfortable staying another night and wanted to be refunded for both nights. She said she could refund me for the night we weren’t staying but would need to call me in a few days for the night we did stay pending an exterminator inspection. Although I didn’t like this answer, I understood that was their protocol. I explained whether or not they were determined to be bed bugs, we had bugs crawling all over us which is not acceptable and if we were denied a refund who was the next person above her I could go to. She indicated she was the GM, which I understood, but wanted the name and contact information for who was above her in case I had to escalate my concerns. She immediately became super rude and combative, insisting she would call me in a few days. We go round and round with this and we find out it is 11am and an exterminator hadn’t even been contacted yet, which I did not find appropriate. She indicated she was working alone and was very busy, which I get and I sympathize, but I would think a bed bug infestation would be a TOP priority for a hotel. The fact that it wasn’t tells me this is not an unusual occurrence for this hotel. Her behavior was beyond unprofessional, I was floored at how rude she was behaving when I am just asking for her manager’s information in the off chance I need to reach them since I live out of state. After going back and forth for around 30 mins she begrudgingly gives me his information. A few days later I received a call that indicated the room was in fact infested with bed bugs and I was issued a refund. Although I have never experienced them, I understand bed bugs can happen. However, unprofessional behavior from Agnes and the lack of urgency to address these bugs in a timely manner is what really appalled me and I urge everyone to stay far away from this motel. It may be cheap and close to the parks, but the time we spent taking steps to hopefully not bring bed bugs home was NOT worth it!!!! Stay somewhere else!! And whoever oversees this hotel, I suggest you provide customer service training to Agnes.

Great stay! You can not beat the price and location. Great staff and clean rooms. Would definitely stay again if we return to California.

Does not disappoint!!! It’s been a while since I’ve been to Disneyland but I recently just took my family. I’m originally from San Fernando Valley in California. I live in Omaha now and to come back and watch my kids enjoy this wonderful experience was amazing… Would even made it more amazing staying at a real cost-effective hotel like this and having one of your outstanding employees Isaac, be completely professional, friendly, and somebody Who was more than helpful. I’m definitely gonna recommend this motel to friends and family. I want to come to Disneyland/downtown Disney and be within walking distance and save some money with an extremely clean hotel to stay into… By the way we need more Isaac’s at the front counter at any hotel I’ve been to… Thanks again.

Great Stay at Eden Roc Inn & Suites! I thoroughly enjoyed my 6-day stay at the Eden Roc Anaheim hotel while visiting the Disneyland resort. Its within walking distance from the parks, Anaheim convention center, and many restaurants. The rooms were spacious and clean. The staff were friendly and courteous, and I truly appreciate Agnes and Carlos for making this the most memorable vacation possible!