Embassy Suites by Hilton Anaheim North

Great experience at Anaheim North! Always enjoy Hilton Honors hotels. My stay is alway a great experience with the rooms, staff and facilities. This stay at Embassy Suites - Anaheim North, I got to meet Henry Lozano. Prior to meeting him I had observed him engaging with guests and was impressed with how well he got along with everyone including myself. We had a great conversation about the hotel and life in general. Great job and kudos to Henry and all the staff!! _

Rude and not reliable general managers Good morning! I understand there's chaos with the systems down, but I need to inform you that I have a reservation at Anaheim Embassy Suites from 7/18 to 7/22. We arrived late last night, and the manager on duty didn't provide any explanation for the situation. He simply told us to go find a room elsewhere. There was no greeting, no explanation, nothing. He mentioned coming back at 6:30 to check which rooms are available (also suggested downloading the HH app for digital check-in, which turned out to be incorrect). He informed us to return at 6:30 when the cleaning crew begins, and we can have our room. I arrived at 6:30, and he mentioned that some rooms are almost ready, so we should have breakfast first and then get our room. Upon returning to the front desk, he was not there, and a lady informed me that there were no promises, no available rooms, and no house cleaner. When I mentioned that the manager on duty had told me otherwise, she started yelling! Can you believe it? And it's only the beginning of her shift. I inquired about her name and the manager's name, but she refused to disclose her last name. She introduced herself as Rachel (without a badge) and Trevor for the manager in night shift. I need to know the identities of the people you hire. She gestured towards the couch and instructed me to wait there until the general manager arrives with a rude tone. I insisted on knowing your name so she wrote it on a card, threw the card, and muttered something under her breath when I turned away. When I asked her to repeat what she said, she declined. I informed her that it was inappropriate to speak to customers that way and demanded an apology, but she did not comply. Please get back to me promptly. I am currently waiting in the lobby for you, and I will be escalating this issue to upper management. It is unacceptable for staff to lie or use foul language, even under pressure. I am also waiting for our room.

Beware!! Very RUN DOWN and in Major need of Updating Horrible experience. Everything was broken in our room, the smoke detectors were literally moldy and hanging out of the wall. Stains that looked like blood all over chairs, table legs, and walls. Bathroom REEKED of Mildew. Stains on all walls and chairs and surfaces. All furniture and walls are dinged up badly. Door knobs and handles look like they haven’t been cleaned in weeks. Bed had black hairs all over it.

Best experience ever. Grate hospitality loved it I will definitely come back soon! Breakfast was the best. Had everything was good very clean well maintained Towels are very clean and bed is just Amazing to sleep in very comfortable. Pillows are nice and fluffy.

Vey comfortable , friendly staff especially Rachel at front desk.enjoyed the morning breakfast. Parking should be free. Very clean property. Spacious rooms , very friendly staff, Rachel at front desk was very welcoming.Breakfast was very good with a lot of variety and best part was fresh omelets right off the grill. Clean rooms. One are that needs attention is parking