Crowne Plaza Anchorage Midtown by IHG

Unimpressive in all respects This hotel is located a few miles from the airport and there is a free airport shuttle. It isn’t near anything as far as I can tell, and is located on a busy and very loud road. The rooms are spacious, I admit. But the furnishings and the property as a whole are badly outdated. And nothing has been maintained. The desk chair cushion and the seats on the hotel shuttle were worn and even split. The bathroom water pressure was weak. This hotel is used for conferences but the amenities are poor. The fitness center has treadmills and that’s it - no weights, benches or other equipment. The pool is typical for a hotel but looked rather grimy. The breakfast buffet was not the worst I’ve had but had limited selection and quality was hit-or-miss.

Ask for the policies up front Policies were not clearly laid out, so we got charged an extra fee at check in for not showing up on time. Front staff answering the phone is rude. Room service barely got done and there was a visible stain on the sheets of my bed. Overall the experience was negative, and I won't go back if I don't have to.

Great beds, friendly staff While property needs updating, it is the staff that makes this hotel worth staying at. The service and food in their restaurant was excellent. Beds were very comfortable. The hotel is not far from the airport, there was a free shuttle to the hotel. Anchorage is very easy to get around, we used Uber.

Disappointing 2 stays. When I booked this place, the booking was for a room on a higher floor with access to the lounge. The lounge has since been removed but at no point did the hotel tell me this and neither did hotels.com. Communication was pretty bad since the hotel never responded to my emails or messaged. So only found out about it when we checked in. Check in was very disorganised. We were supposed to get breakfast vouchers since this was a pre-paid breakfast inclusive rate. The check in desk initially didn't give me one since she told me that it was not a breakfast inclusive rate and fortunately I was able to show the print out of the booking. She then conceded reluctantly that it was indeed breakfast inclusive rate and gave me one voucher. It later transpired that it is one voucher per person and since they were two of us, it should have been 2. So had to go back to the front desk and the other helpful lady sorted it out. We stayed here twice in 5 days and has same issue both times. After all of that, got to the room and it was smelling badly of sewage in the bathroom. So then had to move rooms and it was better after that. Free parking is good and there are plenty of space. Breakfast was ok although could be better. Coffee was pretty disgusting and so after that just stuck with tea although the water was luke warm!!! Rooms are a bit dated and could really do with an upgrade. The lobby however looks like it has been updated. Overall, probably the worst Crowne Plaza I have ever stayed in and was disappointing. Staff generally were ok although a couple looked very disinterested. Unfortunately cannot recommend it.

not the best The hotel is dated and not every employee is friendly. The AC in rooms does not very well. People with status receive a coupon for a beverage from restaraunt, which sounded like a good idea; but I'd recommend welcome amenity points instead of it :-)