Hilton Garden Inn Annapolis

Horrible example of a Hilton property! MOLD/DIRT/WORN OUT This hotel is an embarrassment to the Hilton brand. The halls were very dirty. As soon as I opened the door to my room I was hit with the worst smell of mold. The air conditioners were ancient and the one in the bedroom area didn't have a cover. This allowed me to see all of the black dirt and mold on it. The carpet was filthy with dirt, dust bunnies and confetti all over. The refrigerator had a blanket of dust on top of it. The bathroom had hairs and a toenail clipping on the floor. The balcony was also unkept with old faded furniture. I stayed in the room maybe 15 minutes, turned around, and walked out. And in that short period of time in the room, my clothes and backpack already smelled of mold. When I told the front desk they could care less. Luckily I bought the FLEX option so I could cancel the rest of my stay. This building needs at the very least, new housekeeping, and a complete makeover. Until then, Hilton should remove their name from this building- it DOES NOT live up to their other many nice properties.

Forget this place! Spent two nights here the end of June ‘24. No maid service. Had to reuse soiled towels. The front desk could care less. They didn’t even take our room number. Same lack of service from two other front desk people during our stay. No “welcome” upon arrival. No “thank you”. No explanation that breakfast would cost $10 each. This was by far the worse Garden Inn we have ever stayed at.

Customer Comes Last This hotel under the helm of General Manager Kristy Kryger is not focused on the customer. It all started the night we arrived. Since we arrived late, we opted to use the remote key function to gain access to our room. My family and I were surprised to see the door latch was on, disabling the door from closing. We immediately felt unsafe. I shared my concerns with the front desk, but he didn’t see anything wrong with the situation. Second, when I attempted to use the laundry room, I asked the front desk if the machines are credit card or coin operated. The agent told me it uses coins and costs $2/wash and $2/dry. I presented him with a $5 bill and requested $4 worth of quarters. He shared he didn’t have any quarters. I asked if there was a way he could get quarters. He told me no and that I could walk across the street and ask CVS. No effort was made to procure the quarters on my behalf and even when the agent phoned Kevin, the front-end manager, he didn’t offer guidance or a solution. Third, the morning we departed, I went to grab a cup of coffee, but apparently there was no more regular coffee. I asked if they had more brewing. Kevin quickly told me no, breakfast was over. It wasn’t even 10 am. There was no attempt to do anything further. Clearly this hotel’s modus operandi is not focused on serving the customer and doesn’t adhere to following the Hilton Garden Inn Promise. Please note that I don’t like delivering entirely bad reviews, so I will note that the bed was comfortable and afforded a good night’s sleep.

Breakfast with an attitude It's Pat! Have stayed here many times, great location, large rooms, clean, near grocery, dining and retail, outdoor pool, walkable to large mall. Customer service is good, Only problem is Pat the breakfast cook, loud mouth and nasty attitude, not a pleasant person, but we will continue to stay here as she really does not matter.

Not a great experience I normally love Hilton Garden Inns - and I hate to complain. This experience was not very good, however. I will say that the staff was kind and polite and I will end this with lots of praise for their demeanor. However, multiple items were wrong with my roo When I checked in, I had requested that it be a feather-free room because of significant allergies and when I arrived (4 hours later than expected) there were feathered pillows in the room - I had to bring them down to the desk, and get them replaced - handled well by Kevin, but not the way I wanted to start that late at night. I reported the following items to the front desk in the morning on Saturday at 9am thinking that they would be taken care of while I was away for the day: 1) The door to the room was severely out of alignment and required brute strength to open and shut it - it was very loud, making a scraping noise of metal on metal. Twice, I thought I had closed it, and it was NOT closed and latched. 2) The sink in the bathroom was leaking terribly. When you turned on the water with the handles, the water started pooling on the sink top. It literally flooded the right-hand side of the top making it unusable. 3) The light-blocking drapes were unhooked at the top and therefore could not be closed. This let light in from the parking lot lights all night and morning sun in the morning. Upon my return very late Saturday night, none of these items were resolved, AND no room service had been provided at all! I went back down to the desk and was told that they did not know why room service had not been performed - that it should have been unless there was a do not-disturb tag on the door. (there was not) The young man at the desk was again very polite and helpful - he gave me fresh towels and wrote down all the problems again. Sunday morning at check out, I mentioned these problems again and while the young woman was polite, it was obvious that she did not know that there had been a problem, She stated that she would speak to her manager and look into providing extra points. Because this did not go well, I will add that while the room was generally clean, it was not deeply clean. The cabinet housing the refrigerator and microwave was quite dirty and there was a dirty carpet smell when you first walked in. Once the air conditioning got up to temperature, that alleviated the odor. I will reiterate that the staff was very polite. Kevin, who checked me in, even watched for me while I was parking my car on the monitor. That felt great - as it was very late and I felt uncomfortable parking the car around the back of the hotel. Marcus and Kenonnay(sp?) at the front desk were apologetic and did what they could to improve the situation. The young lady at the Breakfast buffet, (her name started with a T) was delightful. In the end, I would have preferred that the items be taken care of - housekeeping and maintenance could have easily resolved these issues. I really don't want a few points - I felt that the manager should have been called then and there and that one of the night's charges should have been removed. I suggest that if you are staying at this hotel (because I checked the reviews and pictures etc before booking), that you ask to check the room before checking in. Make sure that your room has been cleaned and that everything is in working order. K