DoubleTree by Hilton Atlanta - Northlake

WARNING!!!! RUN FROM HILTON GARDEN INN WARNING!!! I chose this hotel because a hurricane was coming through Atlanta and wanted to be safe and have a nice little 24-hour getaway rest and relaxation. But that's the least of what I got. First of all, the furniture in the rooms are old and look beaten down and out of date. There was a slight musty smell when I walk into the room. The cabinet to hang your clothes up wouldn't open. The hair dryer was in the cabinet that wouldn't open so I couldn't blow dry my hair after taking a bath. The cabinet to the refrigerator wouldn't close and after I bought two pints of ice cream and went to go have a midnight snack a few hours later the ice cream was melted because a refrigerator wasn't working correctly. The television for cable kept going down and you couldn't watch any TV. The irony board was left out and whacked me on the back of My Head because the maid service could not put it back into the cabinet because the cabinet doors wouldn't open. The bed skirt was ripped in hanging on the floor underneath the bed. I went and sat down on one of the beds and the mattress wasn't quite set on the frame and fell. I went to call front desk to complain and let them know I couldn't get the hair dryer out and my refrigerator isn't working but guess what? Not only was the cord to the handset of the phone not connected but the phone was dead as well. There was really nothing in the room that worked. The shower curtain was ripped. The hot water was not very hot and all I got was a bunch of excuses and apologies. The next morning I thought the breakfast was going to save my Horrible stay but the breakfast was worse than the room. First of all you get no service in the restaurant and didn't have anybody wait on me but it was buffet so I guess that was okay. I have to be honest with you. That was the worst breakfast I've had in a long time. The eggs tasted like they came out of a box. The bacon and sausage was so dry and overcooked the French toast wasn't too bad but it was cold and there was no syrup put out or butter so I had to ask for that. They served me with a plastic spoon and fork with a paper napkin inside a plastic little bag. I had to ask for a cloth napkin and real silverware. When I went to go check out at the front desk and explain all this to the assistant manager, I never got an apology. She gave me a big attitude and got very defensive about her hotel. I wrote this review to warn people not to stay at this hotel because it's old and outdated and the staff just really doesn't care. The maid service could have rendered the issues with the hotel if they did their job properly but it apparently is not been done correctly because the ironing board wasn't put away. The phone wasn't working. The bed skirt under the bed was ripped and sagging on the floor. The bed was not properly put on to the frame and all these things could have be avoided if they would just probably have cleaned the room correctly. It was obvious that these things have been left unattended for quite a while, so that leads me to believe that the cleaning service just doesn't care. Honestly the maid service looks like they just made the beds, clean the bathroom and change towels. But if they would have cleaned the phone or put the ironing board away they would see that the furniture wasn't working correctly and the room was in maintenance Disarray. It was super disappointing for a Hilton hotel. It reminded me more of the chain Motel 6. All in all it was a total fail and the hotel should be embarrassed to present a room and treat their customers like they did mate. And to top it off. I paid over $160 for a Motel 6 quality room and stay. Super duper disappointing for that chain and I would avoid this hotel at all cost because it just wasn't my room. I'm sure it was others because a hotel needed some serious renovations and remodeling. Just old looking and outdated!!!

test this place is wonderful. The staff is amazing the locations perfect close to shopping fast foods very good restaurants. The location is right off the highway so you don’t have to go searching down roads to locate it. The breakfast there is amazing buffet. You get a lot for the price buffet ladies are amazing, swimming pool was beautiful . The fitness center is amazing. I love the windows shaded out so you can work out in private.

Lackluster Customer Service for a Special Event I decided to have my 50th birthday party here as it was conveniently located and the parking was ample. I had a wonderful birthday, but my overall experience with working with the event coordinator was not what I was hoping for given the cost that I was incurring for the event. I had an event planner for my party and she found it difficult to get in touch with the coordinator after the initial meeting. I personally did not like that when negotiating the services, there was an unwillingness to comp small things like the $40 for the sparkling cider we used for my toast. The night of the party, we informed the event coordinator that the dance floor was too close to the head table and she didn't want to have it moved back. She went ahead and asked the staff to do it, but informed us that we shouldn't ask for anything else to be done that night. I spent the weekend at the hotel and she told us there would be no discount for that. I am not a person that will nickel and dime anyone for services that I am receiving, but I am always going to return to a business that is willing to make my experience so memorable that I will have no choice but to hold another special event there or recommend it to others. Unfortunately, this Doubletree's enthusiasm to see me return was wanting.

Great Breakfast The overall stay was fine. The breakfast was wonderful. There was a big selection of food. The breakfast staff was extremely friendly and attentive. They made the dining experience great. Thank you Charlie .

Experience was well until I got ate up by bed bugs,,,went downstairs to tell front desk clerk only to find her asleep Be aware this hotel has bed bugs Nov 10,2023 and 1:40 am. I could not sleep, due to it itching. I woke up to bed bugs in the mattress. I went to tell front desk clerk who was asleep. No accountability!