Holiday Inn Express & Suites Jacksonville - Atlantic Beach by IHG

Atlantic Beach, Florida United States of America

Holiday Inn Express & Suites Jacksonville - Atlantic Beach by IHG
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S2531QJdawnt
2 years ago
Great Hotel We stayed here for 2 nights due to my husband's visit to Baptist MD Anderson and it was above our expectations. It was super clean, the breakfast had everything you can imagine, and is super close to the beach. The only disappointment was that we were not able to swim in the outdoor pool because the water was too cold. We will definitely stay here again.

Amenities

Pool - Outdoor
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Holiday Inn Express & Suites Jacksonville - Atlantic Beach by IHG in Atlantic Beach (Arlington), you'll be a 4-minute drive from Mayport Naval Station and 9 minutes from Jacksonville Beach Pier. This hotel is 7.8 mi (12.6 km) from Mayo Clinic Florida and 12.4 mi (20 km) from St. Johns Town Center.

Rooms
Make yourself at home in one of the 70 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.

Amenities
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.

Dining
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the grocery/convenience store. A complimentary buffet breakfast is served on weekdays from 5:30 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Event facilities at this hotel consist of a conference center and a meeting room. Limited parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Isleofhopegirl
|1 review
Good enough room, poor maintenance response, no response from general manager. Room was fine, bed comfortable. I checked in at 3pm and went to meetings in Atlantic Beach. Returned at 8pm and could not get into my room. The desk clerk tried every key, demagnetized my keys, no luck. I sat in the lobby while many guests were trying to check in but since the desk clerk was working alone and trying to open my door, guests had to wait. She called maintenance but he/she never returned to the hotel. The elevator got stuck on the second floor, inconveniencing all the new arrivals with luggage. Finally the clerk found a pass key that worked and I got into my room at 9:30pm. I did not make it to breakfast since serving was stopped at 9:30 and that was too early, esp for guests who are on holiday. The day desk clerk was unaware of the elevator problem and could not reassure me that it was fixed so I walked down two flights with my suitcase. I emailed the general manager yesterday but have not heard a word from him. This HolInnExp will not see me again and I visit this area frequently.
Arthur G
|1 review
A little under par As many Holiday Inn Express Hotels, but a little bit under par. The pillows were not the usual selection of one soft and one firm per side. The jusice was watery, There was no tv in the sitting area of the "suite". The towels were large but just two bath towels. It wasn't bad, just not quite up to the usual level for the chain.
Allen B
|1 review
Wonderful place to stay. First and foremost: The lady that checked us in was amazing. Her name was Grace. So friendly and helpful. I sure wish more hotels had employees like Grace. The hotel was very nice overall. Neat and tidy, clean, modern. The breakfast was good. Really enjoyed the fact that they had the heart healthy breakfast option with egg white omelettes and turkey sausage and kept everything well stocked and fresh. Our room was clean and comfortable. The water pressure in the shower was Great! Two little things that kept me from giving a perfect score: 1. A lack of easily accessible electric outlets near the head of the bed on each side; one for CPAP and one for phone. It worked out by pulling the mattress back a little to reach the wall outlet. The lamp only had one place to plug into. 2. The only milk available for breakfast was in gallon containers. I would prefer the small cartons rather than finding room to set things down to pour milk in the line of people. Overall though, I highly recommend this property!!!
benaT6410AK
|1 review
Poor customer service I had to have emergency surgery 2 days prior to the reservation. We contacted hotels.com which is where we booked the room. They contacted the manager Neil. He told us all we needed to do is provide proof of surgery and the cancellation fee would be waived. We did that and the never heard from him again. He refused to answer my wife's emails and refused to answer Hotels.com when they reached out 3 different times. I get not refunding it, but when you tell us you would then just don't bother with following through, that is the issue.
S2531QJdawnt
|1 review
Great Hotel We stayed here for 2 nights due to my husband's visit to Baptist MD Anderson and it was above our expectations. It was super clean, the breakfast had everything you can imagine, and is super close to the beach. The only disappointment was that we were not able to swim in the outdoor pool because the water was too cold. We will definitely stay here again.

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