Harrah's Resort Atlantic City

Horrible Experience Horrible experience. Check in app didn’t work. Standed in line for an hour to check in. Two people working the desk with 60 people in line. Was told the room I booked was not available and that they would downgrade my room with no refund or I could wait for approximately 2 hours ((already 7:00 pm) for the room. When I got to the downgraded room there were multiple stains on the carpet and no garbage bail in the room.

Very disappointed with my stay and service Very poor service. Don’t clean rooms every day Front desk was unable to help when called several times. Won’t answer phone when called

A Review for Neha at Check-in I've been to Harrahs a million times. Neha at check-in is always friendly, knowledgeable and efficient. She is welcoming and genuinely happy to help. She clearly articulates the information she gives you. I have noticed other guests walk away with smiles on their faces after interacting with her. This lady is truly an asset to Harrahs. I believe in giving credit to excellence. Neha is exactly that. Please share this feedback with her.

Very nice I had a corner room which is very nice. The room is large. Comfortable to sleep. Nice assortment of slot machines. I did not use the pool but they have one of the nicest pools for 21 and older. They do have another indoor pool for the whole family.

Absolutely horrendous, not with the hassle. Wouldn’t stay if it was free or I was paid . Harrah’s Atlantic City: Where your patience goes to die. If I could give negative stars, I would. What was supposed to be a relaxing two-night getaway turned into a nonstop battle with poor service, hidden fees, misleading amenities, and security concerns that honestly made us question how this place is even allowed to call itself a “resort.” Let’s break it down: _ Room Disaster: • We were booked in one tower and placed in another — no explanation. • First room was 79 degrees, located directly above the boiler room. The AC didn’t work, no matter how we adjusted it. • The room was visibly dirty — handprints and smudges on the windows and mirrors. • Second room wasn’t much better: hair in the shower, food crumbs on the floor, and still no real cleaning done. • Promises were made (“a housekeeping supervisor is on the way!”) but no one ever came. • We couldn’t get a third room, so they said they’d send housekeeping immediately — 30 minutes later, still waiting. Went for a drink. Came back. They were just arriving. • The entire ordeal wasted 4+ hours of our trip. • And after all that? They offered us a $40 comp. For four hours of frustration. Thanks, but no thanks. _ Security? Laughable. • The hotel is attached to the casino, and anyone off the street can wander into the guest room towers. There is zero security screening at entrances. • Elevators have keycard swipes for “security,” but they don’t even work in any of the towers. A total security risk in a building full of strangers. _️ Scammy Parking & Fake Amenities: • You pay upfront for self-parking — but when you go to exit, they charge you again because your car becomes “inactive” after checkout. No warning. No signage. Just another charge. • Wi-Fi is limited to 1 device per room, barely works, and if you want more, it’s $20 extra for two devices. In 2025. Absurd. • Gratuity is auto-included on everything — hidden in small print or second pages of receipts. Easy to miss, and you’ll end up tipping twice unless you’re paying attention. • Food and drinks are wildly overpriced and low quality. You’re paying high-end prices for airport-level snacks. _‍♂️ “Resort” Pools & The Joke of a Shuttle: • 21+ pool has a $20 per person cover charge — nowhere listed on the site. You’re pushed online to reserve, where they upsell $100+ chairs and cabanas. • The family pool is TINY, the bar was closed, and it’s only free for 2 guests. Then it’s $10 per extra person. • The beach shuttle is only free for Diamond and Seven Star members, which is a status most guests will never reach. Everyone else pays $10 each way — or can use rewards points… which take 1–3 business days to show up. So basically, not during your actual trip. _ Customer Service: • Front desk never answers. All calls route to a call center, which has no idea what’s happening on-site. • Self check-in/check-out kiosks constantly crash, so you’re stuck in a 20–30 minute line because the place is understaffed. • Lisette, one of the managers, was downright rude and condescending when we asked for a reasonable comp. Acted like we were the problem. • On the flip side, Barbara, another manager, was kind and professional — and the front desk staff we worked with in person were the only saving grace. But their hands were clearly tied. _ Hidden Charges & The “Resort Fee” Scam: • We were charged $103 in resort fees and taxes on a military-discounted stay with rooms around $90/night. • Nothing we experienced — no working Wi-Fi, no decent pool access, no entertainment, no concierge, no local activities — justified that “resort” fee. It’s just a cash grab. ⸻ ❌ Final Thoughts: There is NOTHING “resort” about Harrah’s Atlantic City. Just a casino hotel that’s fallen into disrepair, running on poor service, broken systems, hidden fees, and the assumption that guests won’t speak up. You’re better off staying literally anywhere else. This was supposed to be a quick getaway — instead, it turned into a never-ending exercise in frustration. Avoid this place. Spend your money somewhere that respects your time, safety,and sanity.