Holiday Inn Express Atmore by IHG

Excellent all round In our 8 nights on the road, I have to say that this was the best hotel we stayed in. Firstly, Norma Jean at reception made us feel very welcome and was lovely to talk to. Secondly, the room was huge and very clean. Just wow! The beds were comfortable and overall the hotel was very quiet. Absolutely no complaints at all. The breakfast was good, the muffins were amazing. The hotel is in a good convenient location and there are lots of nice restaurants in Atmore. Contactless checkout was quick and convenient - all hotels should do this. I would not hesitate to stay here again.

Go somewhere that appreciates you Most inconsiderate employees ever can’t speak I don’t guess common courtesy hello good morning etc not here folks they look at you like your stupid leave you waiting nobody ever at front desk keys always deactivate whole stay was a headache

Double booked and charged for extra nights @IHGhotels holiday Inn Atmore Definitely bad management. First they gave my room away on 1st night then they kept charging me for 4 days after I checked out. I will be filing a charge back to get my refund as they will not even discuss the issue. Make sure you watch your CC Bill.

Lazy and inconsistencies Checked in the early morning by Linda, she was extremely pleasant and give her very good rating. She informed me about breakfast COVID policy for take away. We would rather go pay a breakfast at Waffle House to sit down. Eating in a hotel room bring roaches to future guest and would pass. Went to bed almost right away at 2 AM. The next morning is when the experience was a big flat 2 out of ten experience. Toilet verified clean with old school toilet ribbon. No notice in the room on COVID policy. No ironing board, no iron, no coffee, no coffee, no tea, zero condiments, or cups, no ice bucket, Called front desk and no spiral cord to communicate with the front desk, and this was a handicap designated room. When I arrived half dressed to the front I was greeted by Norma Jean. She knew so I call but no one was there and told her if I had a telephone cord we cold actually talk. On the defense of the hotel she was had only one foot planted on that document. I needed a iron and ironing board which she went to the back to retrieve with some coffee cups, nothing more. They were handed to me without gloves. How inconsistent and let her know I housekeeping left hangers from the previous guest. I appreciate that they did, the hotel did not provide them. The continuity does not exist at this hotel or plain lazy. Returning to a room, I was increasingly irritated I decided to take pictures of this experience. The debris left behind both beds is way unacceptable and management needs to step up to the plate and make sure that it was deep cleaning on schedule at least every 4 month or sooner. The photos explain our frustration with this hotel. Yes the sheets, mattress, pillows, towels shower curtain as well as the carpet were in excellent condition. The counter tops were well wiped down. Remote control for TV and known to the dirtiest in a hotel room was not at the front desk. I give them the benefit of the doubt that it was wiped as well as the coffee maker. The COVID policy are inconsistent with what’s missing from the room. Upon checking out, Norma Jean, overplayed not genuine, have an amazing day comment without balance of apology but blaming the night auditor for not communicating the hotel COVID policy. I never ask for a discount or even implied, we already had a discount rate. I just want future guest to understand what they are getting before they arrive. Normally I do not write reviews to this extent and usually it is first impression but this time, it was the last impression. Doubt we will ever return to this location even though we pass through about every two months.

would have rather been in the hurricane i was traveling back home from seeing my family when my daughter and i was about to get caught in the hurricane so my husband booked us a room to wait til it was over they charged him 156.55 for the room and told him all i had to do was have id to check in.. when i got there the gentle man at the front doing my check in told me that there was a $50.00 deposit i had to pay and would get it back when i checked out well need less to say when he ran my debit card there was a 50.00 deposit ok well he took 106.00 off my card after charging my husband 156.55 for the room.. i called to ask why and he told me that it was the agency that booked the room it wasnt they didnt run my card the hotel did and here it is a week later and still havenmt seen my money back but was told bye the manager norma that i was lieing that the 106 on my card was to pay for the room i sent her the bank statement showing mine and my husbands tranactions for the hotel and she had to eat crow .....DO NOT rent a room from them they steal ya money and call you a liar about doing it