Radisson Hotel Baltimore Downtown - Inner Harbor

Dirty, Sketchy, Terrible Customer Service - I want my money back! Hi, I stayed at this Radisson on March 19-20, 2022 and had a terrible experience there. Working to resolve it with the hotel but it's been a week since my complaint to Radisson customer care and nothing... crickets. I'm wondering if anyone else stayed in this hotel recently because they likely had a similar experience. Parking is $30 per 24 hours. The garage is extremely run down with flooding/standing water in a large area and tight, difficult to manage parking spaces. We wandered around looking for a door to access the hotel from the garage as well because there is not clear signage. Finally accessed a side door which led to an elevator - next to the elevator was a sign posted with duct tape which detailed out how to recognize sex trafficking in the hotel (???) Got to the room and the thermostat was set to 83 degrees - temps outside were high 70s that day so it felt like a sauna, so uncomfortable! We turned the thermostat down to 62 and left the room for the evening, expecting it to be significantly improved upon returning. We chose the Radisson because of an event we had tickets to (Dinner Detective Mystery) and know that it is not safe to walk around at night in that part of Baltimore, thus the reservation here. The food at the event, catered by the hotel, was terrible - rubbery chicken, overcooked potatoes, food was not warm when brought out. Upon returning to the room it had not cooled down AT ALL. There is no comfortable way to sleep in a room above 80 degrees, especially one you paid over $100 to do so. I called the front desk to get a room change and they told me that the hotel is in "winter mode" (never heard of that!) which they explained to mean that hotel management has overridden thermostats in all rooms with one temperate throughout the hotel - 83 degrees. No apology, no explanation, no remedy. Unacceptable. At that late at night we were scared to change hotels because of safety reasons, so we were stuck. We opened the window - a full 2 inches and stripped down to our underwear to lay under a sheet and sweat it out for the night. It was an unusually warm night so the window did no good & the sounds of sirens and cars going over the sewer covers outside prevented any kind of quality sleep. We ended up leaving early the next morning completely tired and disappointed. I have called Radisson customer care twice now and still no remedy. I want my money back!! Do not go to this hotel. It is shady, uncomfortable, and the customer service is... nonexistent. :-(