Quality Inn & Suites, Santa Cruz Mountains

Avoid - big disappointment We had 3 rooms. Walked in and found broken locking mechanisms for front windows facing exterior walkways - dowels were provided. When we found hair, lipstick and mascara stains on sheets, the clerk at the front desk would not answer the phone so we couldn’t have sheets addressed until next day. The bedding and towels were thin and rough. Bathtub was worn and slick when wet without nonslip stickers or nonslip bath mat. Water pressure in the tub was extremely weak making finding off difficult. The toilet was tilted and the seat was loose. The bathroom sink had a crack that ran the length across the bottom and no stopper. The furniture in the rooms was damaged with one piece held together with duct tape. The door safety latch on one door was cracked and not usable. The window sills were water damaged and not repaired. Walls were patched but left unsanded and unpainted. The curtains were filthy. The grounds were well maintained but the pool slick with algae - total slipping hazard. When we complained about the condition of the rooms, we were credited 10% which we found unacceptable. I understand it is a 2 star property, but 2 star means less amenities not run down, deplorable conditions.

Terribly overpriced to the point of price gouging! Terribly overpriced, def in need of renovating! Toilet too low to the floor, bathtub shower slippery when wet, could not charge cell phones from any electrical outlets, sink drain clogged, backed up with water with every use, very poor value, I’m not a complainer but you asked for a review. So will this fall on deaf ears?

It's a faded rose The staff are very friendly and accommodating. It's an old motel that is clean and in a location convenient to food establishments. The grounds are well cared for and the pool is as well. Just don't expect the promised breakfast. The staff aren't morning people and the offerings are very sparse. It does offer air conditioning, which some local venues do not. AC is useful during heat waves such as we experienced while staying there.

A good stay I was pleasantly surprised really after reading previous reviews. The motel was clean, beds were comfy and the area was charming. The personnel were attentive and helpful. The building was older but maintained. I would stay there again!!

Great location, but property not kept up The hotel was in a beautiful location, but the property itself was rundown and neglected. Our room had several patches in the plaster that had not been repainted and the towel rack in the bathroom was dangling from the wall, looking like someone had used it as a brace when exiting the shower/tub. The breakfast was very limited, with nothing hot even though they had a picture of waffles on the wall. The coffee was literally the worst I had ever had. Staff was nice, but the overall condition warrants such a low rating. With a minimum of effort in making obvious repairs and paint touch up, and having an included breakfast that you'd want to eat--we went down the street to Coffee Nine, which was quite good--they might get 4 stars because of the setting.