The Crescent Hotel Beverly Hills, Sonder by Marriott Bonvoy

Good stay! Overall a great stay here with more pros than cons! Pros: Great location, Rodeo Drive only a few minutes walk and a 20 min drive to LAX airport. Friendly and helpful staff Felt safe (I was a female solo traveller) Cons: It is a little noisy, the road next to the hotel is busy all through the right and I could hear other guests in the corridor Rooms are very small and could do with a bit of maintenance

Close to rodeo but feel like a cave This is the letter I wrote them. Dear Sonder, Please let me explain the reason for my failing score on my recent stay. Let me say the location of the hotel was the only positive that we enjoyed during our stay. First off, when we entered the room and saw the tight quarters, we were a little shocked. The bathroom is certainly dated and could use some definite updating, The sink looked knocked out of place. The shower and bathroom floor with the rough concrete look was a little intimidating. The drain cover in the shower not being secured was also a nice touch that we found out the hard way. Then, after traveling all day on Tuesday April 9th, (day we checked in) we decided to retire early for the evening. We were awoken at 9:00 PM by three of the restaurant kitchen staff, sitting in chairs eating their dinner outside our window talking and laughing loudly without care of disturbing patrons. I finally had enough and decided to open the shade and asked them to shut up. Because of this ground level window with staff continuously outside we were unable to open our shades or curtains and made our stay feel as if we were in a cave. (I have pictures and hope I can supply them here). The following day we were getting ready to go out for the day. We were going to lock some things up into the safe that was inoperative, not to mention not even secured in the cabinet. In my opinion that even defeats the purpose of a safe if it can be picked up and carried away. My Fiancé decided to contact the desk about the safe and the noise complaint from the night before. They finally were able to bring us another non secured safe into the room and told us the restaurant was informed about the noise and it would not happen again. At that time, we decided to ask for no room service and just requested towel exchange. We were not comfortable with people in our room at this point. That night we were out with people late and came home late and went right to bed. We did not notice any noise as again we were really exhausted. Thursday night (our last night) we had a nice dinner at the Italian place one block over. We then decided to pack up some stuff and stay in for the evening to watch some TV. At about 10:00PM we were again awakened by excessive noise outside our room from what we believe to be either kitchen staff or maintenance. To say the least we will not choose to stay with you in this location again. I am still deciding which review sites to share this with as I am a member of several. Regards, This was their Lack Luster reply. Thank you for the candid feedback after your recent stay with us. We’re sorry to hear that your experience with the noise keeping you up at night was not up to Sonder standards. Please reach out to us during your next stay and let us know if there’s anything we can do to make your experience more enjoyable. We’d love the chance to make it up to you in the future.

Good location, but needs work. This hotel is really an Air BnB and should be advertised as such. There is no on site housekeeping or maintenance and no way to call the front desk. The desk is not manned overnight. Unfortunately, we had no hot water for several hours. However, Sonder did provide compensation for the inconvenience. It’s in a great location, and the style and decor are cool.

Overall good but needs a bit more managing. I would start by saying that overall I really liked this hotel, boutique vibe, great photos everywhere, nice staff and bar/restaurant area with great food but….the devil as they say is in the detail and in my room there was a level of inattention to detail in the finishing that let the hotel down and detracted from its good elements. Tatty paintwork, marked bedding, it looked like an iron burn and a badly creased under sheet and a hole in the bathroom door and a torn shower curtain. I like polished concrete as an architectural feature but in a hotel bathroom it just looks a bit grubby so detracts from the experience of what is a pleasant venue in a good location.

Charming, Quaint, Foodie and Comfortable. Super easy check in- & out. Charming. For the value, and location, can not beat this location. The restaurant downstairs might have some of the best food in Beverly Hills. No frills, so room not huge, and most is basic, but for what I needed it for, perfect. Will stay there again soon.