Wyndham Boston Beacon Hill

Good location The location is ideal for visiting all the major tourist attractions. The hotel facilities can be a bit old, especially the air conditioner, which makes a loud noise, but overall, it is bearable.

Unsatisfactory experience Worst ever Hotel experience from a regular hotel stayer. Poor check in experience - even after doing the pre-check in. Lack of Customer satisfaction approach. Hotel needs full updating . They need to Stop smokers from hanging out at the entrance, especially with their special roll ups.

Great location, nice hotel We loved the location. Walkable to everything we wanted to do in Boston. We ate breakfast at the hotel and it was good. The beds were on the smaller size. I believe they were full size. We did not have a comfortable night sleep. Bathroom and room were nice,very clean and Not too outdated.

So close to history, great food, pastries, cemeteries and Mass General to keep you out of them Great location to enjoy Boston especially if you don’t mind walking or taking the T. Close enough to the north end as well as government center, Quincy Market, Faneuil Hall, the T to everywhere and a Plethora of restaurants and shopping. All convenient to the hotel!

Not Worthy Of The Wyndham Name In short, I’ve stayed at nicer Motel 6s. This hotel is right next to Mass General Hospital, so you can imagine the demographic, and if you can’t- many people are there for their sick loved ones, many having surgery or life threatening issues. My wife had brain surgery the following day, so it was real convenient to find a hotel within walking distance to the hospital. The lobby looked like one of those you’d see on Gordan Ramsey’s hotel nightmare shows. Dark and dingy, with a very sketchy bar at the far end. The staff were pleasant. Especially the one who was patiently taking some verbal abuse by a rude customer demanding a refund. Now, I wonder, was the patience just practice, after getting the same complaints over and over? It was definitely foreshadowing. So we get to our room and it clearly has not been renovated since its inception. One of those where you’re afraid to use a black light and prefer to live in ignorance. It felt dirty. I’m not going to get into the decor. It would just seem petty to attack it like some queer eye for the straight guy episode. I will however mention the mold in the bathroom and possible steel wool stuffed in some holes in the bathroom…?… Moving on… My wife went to take a shower… and the shower backed up. Complete with other people’s hair. She was bathing in the filth of others (see attached photo of what floated up). Called the front desk, they did say they would send someone up that night… but again, surgery the following morning and we were headed to bed. We left it at someone will by tomorrow. Needless to say the next day it was still clogged. The second morning of my stay (two nights in) I called the front desk to ask if someone could come while I was at the hospital visiting my wife. When I returned that evening someone did come. However… the shower was not cleaned after it was unclogged. MOST of the hair was gone, but there were some flecks of molecules of something that washed down the drain when I turned on the shower. So I spent three nights there. And was not able to take a shower once. The Wyndham did not deliver on the services I paid for. The place was FAR below Wyndham standards and they should be ashamed. Business won’t be hurt - people need a place close to the hospital to stay. They know this, which is why the place has fallen into squalor. It had the vibe of a hotel where you pay by the hour. The staff were pleasant and polite - it is honestly not fair to them to have to field the numerous complaints and I ’m sure some belligerent customers. I received a refund for one night. While I am happy I received some sort of refund, it was not enough to compensate for the lack of services rendered that Wyndham advertised.