Holiday Inn Express Hotel & Suites Brady, an IHG Hotel

Brady, Texas United States of America

Holiday Inn Express Hotel & Suites Brady, an IHG Hotel
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cemarie13
349 days ago
The best Holiday Inn experience! I cannot express to you the amazing customer service we received at this particular Holiday Inn. The manager Sterling did everything possible to make our stay amazing. We were not planning on stopping through but due to U-Haul troubles we needed a room same day. He gave us our options and as we waited to see if U-Haul was paying he made sure we were comfortable. Held our luggage, showed us the restroom downstairs in case we need to freshen up from our trip, and was so patient with us while we hung out in the lobby awaiting our call from U-Haul. We only stayed one short night, but the kindness he provided us weary travelers was incredible. The room itself was perfect. AC fully functioning clean and updated bathrooms and rooms made everything just even better. We didn’t check out pool or breakfast as we had to make an early start.

Property Location
With a stay at Holiday Inn Express Hotel & Suites Brady, an IHG Hotel in Brady, you'll be within a 5-minute drive of Heart of Texas Country Music Museum and Heart of Texas Healthcare System. This hotel is 1.9 mi (3.1 km) from McCulloch County Courthouse and 2 mi (3.2 km) from Heart of Texas Historical Museum.

Rooms
Make yourself at home in one of the 69 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center.

Dining
A complimentary buffet breakfast is included.

Business, Other Amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
cemarie13
|1 review
The best Holiday Inn experience! I cannot express to you the amazing customer service we received at this particular Holiday Inn. The manager Sterling did everything possible to make our stay amazing. We were not planning on stopping through but due to U-Haul troubles we needed a room same day. He gave us our options and as we waited to see if U-Haul was paying he made sure we were comfortable. Held our luggage, showed us the restroom downstairs in case we need to freshen up from our trip, and was so patient with us while we hung out in the lobby awaiting our call from U-Haul. We only stayed one short night, but the kindness he provided us weary travelers was incredible. The room itself was perfect. AC fully functioning clean and updated bathrooms and rooms made everything just even better. We didn’t check out pool or breakfast as we had to make an early start.
Deborah M
|1 review
Beware! Website room pics of a suite are NOT what you get I reserved a suite. What I received is little more than a standard room. No table and chairs, no sink/kitchen area. I am VERY unhappy. Staff told me this was a new room, but it certainly doesn't look like it. ( carpet is also dirty) Additionally, they said the change in the room was due to renovations. As I wrote this review, the manager reached out, stating that the pictures on the web were old and to offer either discount or refund. I accepted the discount since we had already unpacked. The web pictures should be updated, or a notation should be included warning customers of changes in the room. False advertising is never acceptable. Needless to say, I will not be staying here again. I will stay at Best Western as I usually do.
418bobh
|1 review
Needs improvement Room ac did not cool very well. Thermostat on wall did not work. Telephone would not work. Bed was ok and some pillows were comfortable. About 2/3 rds were hard. Loud water pressure in shower.TV was great and lots of channel choices. Breakfast had lots of choices. Too bad it was mostly old and hard. Was not kept fresh. I told front desk about my issues and they offered nothing. I recommend you skip this hotel!
LoveTravel798572
|1 review
Never again at this location I called the hotel directly to make my reservation. The hotel staff failed to communicate the fact that the hotel was remodeling. The whole lobby was under construction. Most of the tiles were ripped up and the cement was uneven. Usually, that wouldn’t have been a problem, but I have neuropathy in my feet and have to really pay attention to where I walk. I should have cancelled my reservation, but I was tired after a long day and a 3 hour drive. I just wanted to go to bed rather than find another hotel. The room itself was newly remodeled and nice. The next morning, the workers started up jackhammering the rest of the tiles, making it difficult to go through the lobby to my car. I spoke to the front desk about the inconvenience and how I felt that the hotel should not charge full price. The front desk staff and the assistant manager, Peggy Davis, were horribly rude and unhelpful! I have stayed here in the past but will not be doing so in the future. I did call the Hilton Inn Express 800 number. They were absolutely wonderful!
C6851JNdonnab
|1 review
Adequate Hotel The hotel is currently remodeling but the mess didn't bother us. The employees were very nice & they apologize for the mess. The room was clean & comfortable. The breakfast was good with several selections. The Apple juice was room temperature. The yellow juice wasn't orange juice & it was warm also.

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