Holiday Inn Franklin - Cool Springs by IHG

Brentwood, Tennessee United States of America

Holiday Inn Franklin - Cool Springs by IHG
4.5
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Paul B
1 year ago
Exceeded Expectations! Wonderful experience! This hotel exceeded my expectations for such a reasonable rate! Excellent customer service from Arun!! So helpful to me over the 5 day stay. I will definitely stay here again - close to everything from Franklin to Nashville. Thank you, Arun!!

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at Holiday Inn Franklin - Cool Springs by IHG in Brentwood, you'll be within a 15-minute drive of CoolSprings Galleria and Nashville Zoo. This hotel is 14.8 mi (23.8 km) from Vanderbilt University and 15 mi (24.1 km) from Belmont University.

Rooms
Make yourself at home in one of the 106 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Brentwood? This hotel has 988 square feet (92 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
L K
|1 review
Buyer beware...not a typical Holiday Inn! We stayed at this hotel, the sign on Carothers is obscured by shrubbery when you approach from I65 where it will be a left turn. Wasted a hour trying to find it after calling property and receiving not completely concise directions. First night, trouble with toilet advised front desk, on our way put, they opened a service ticket..came back later that evening, out all day, not serviced, no maintenance staff on site, room had a half hearted servicing.. Pillows were where we left them, we had pulled up the comforter. One toilet roll still empty, coffee pods not replenished nor were any cups replenished. Next morning we left to go out for day, the sign was off the door, we came back 10 pm and no servicing had been done to the room whatsoever. Went to the front desk, and apparently it must be requested. When we checked out next morning I spoke to manager who advised me that was correct. We have stayed at a number of Holiday Inn properties over the years and Never have had this issue or heard of this policy.. Not informed on check-in, no sign in our room to advise us, and he told me , oh it's on our website. I have been going over the website for this property and no mention whatsoever. Usually staff you pass in the hall acknowledge you with a hello or good morning..nothing. So disappointing.
miresident51
|1 review
Went Downhill Fast! This used to be a nice place to stay, but has really went downhill. We have always stayed at this hotel but will not be staying again in the future. The hotel was dirty and in need of painting/ updates. Also, the continental breakfast isn’t complimentary anymore. I was surprised at how fast the place has went downhill in the last year since my family stayed. The light switch in the bathroom did not have a proper cover and a safety issue. Amenities were slim at the hotel, tissue box empty in the bathroom, broken soap dispenser and stains on the carpet. I think most of the recent reviews are fakes as they have one contribution and referring to the employee on a first name basis. Disappointing as this is a very nice area to stay while traveling, but definitely choose another hotel.
Paul B
|1 review
Exceeded Expectations! Wonderful experience! This hotel exceeded my expectations for such a reasonable rate! Excellent customer service from Arun!! So helpful to me over the 5 day stay. I will definitely stay here again - close to everything from Franklin to Nashville. Thank you, Arun!!
Tyler F
|1 review
Front Desk Service Arun was very helpful and provided excellent service, as I needed to add an extra night when business plans changed. He was very accommodating. Please ask for him when you stay here. The hotel is very clean and the rooms are comfortable. It is a great location and close to most everything in Franklin, TN.
Michael L
|1 review
Good hotel A wonderful hotel with very good service, and Uran is very kind, in the white environment very good The food is perfect. and housing is clear, and the transportation is very convenient. It’s very close to the airport and will close to the downtown

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