Nice staff, terrible service The front desk staff were very nice and the rooms were comfortable; however, that was not enough to make up for the lack of service for the room. Upon arrival, we had plenty of towels, but only one wash cloth. That would not have been an issue had they serviced the room at any point during our stay. We asked several times over two days to have the room serviced, only wanting a couple of fresh towels, wash cloths and replacement coffee and for them to empty the trash cans. After asking twice, they did manage to leave us two trash bags, laying on the small sofa, but did not empty the trash cans, and two towels, but no wash cloths and no coffee. Finally, on the last day before our departure, after asking a third time, they finally dropped off coffee, by way of knocking on the door and handing us a bag with the coffee, paper cups, sugar and cream. For our next trip, we have family in the area, we will be staying across the street in the Marriott Residence Inn instead.

Wouldn’t stay at this property again. I have long time friends that live in Broomfield, CO and decided to plan my first tripe to CO to visit them! I booked my 5 night vacation through Expedia, and realized after I booked that I could have had a Mountain View room. A few weeks before my reservation, I messaged the hotel through the Expedia app and asked how to switch to a Mountain View room and if I needed to pay up front. The response was that they would make a note on my reservation and get me taken care of upon check in. The night comes for me to check in, and when I get to the counter, I try to explain I was supposed to upgrade to a Mountain View room and the red headed lady up front was less than nice about it. I was told that they were out of Mountain View rooms and they were booked for Memorial Day Weekend (I get it), and so there wasn’t a room to give me. Disappointing for my first trip, but tolerable. I had friends staying in the same hotel during the same days, and they were given a Mountain View room without even reserving one. I guess messaging the hotel in advanced and marking a request on my reservation was apparently pointless and a waste of time. MOVING ON. Once I get up to the room, my boyfriend and I have to defrost our own refrigerator and chop out the ice to get it to cool down and work properly. The coffee machine was also missing the pot to brew coffee in, and at this point, I was not about to go down stairs to confront the red head about it. Maid service only came once in the 5 nights I was there, and the rest of the front desk hotel staff was super pleasant about getting me extra items we needed as the night week went on. Upon checking out I noticed I was charged $25 for parking when I did not even have a vehicle at the hotel. I turned around and went inside and a blonde woman and whomever she was working with, helped me right away and got the charge taken off! The next day I noticed the charge was back on my card and called the hotel to inquire. I could tell it was the red head on the phone and she told me that my card had to be charged first, and then a reversal charge would be put through. I work in customer service also, and have to issue charge-backs on cards and I know once it doesn’t say “pending” anymore, that it was charged to my account. I waited a few days anyways, hoping it might fall off and maybe a different lady would answer the phone. The charge never fell off and I called back. When I called back, I got the red head on the phone again and she took my information down and said now I need to be referred to the accounting department to handle my charge-back. I then asked if every time someone checks in to the hotel, if they are automatically charged a parking fee. She then explain that usually when people ask where a parking spot is, that’s a sign they have a car. Well, I never asked where to park but one night I did ask if she knew of any available stores because I was having an emergency and literally drove around for twenty minutes (in my friend’s car staying in a different hotel room) looking for an open store. She then explain the town closes early, and gave me a couple supplies I needed from her back room. (Most helpful she was the whole time). I then asked if it was that incident that got a parking charge put on my room and she assured me that she sees so many faces, she wouldn’t have been able to remember me to even give me the charge. It makes me love my employees that work for me even more, because we too are in the hospitality business and my staff makes it a point to remember the people they help. It’s now been 3 weeks since I’ve left Colorado and I still have not been contacted by the hotel, or been given a charge back and so I finally went to my bank and disputed the charge, in which it was handled within 15 minutes and I got my money back. I’m not saying I will never stay in a Marriot again, but I will never be back to this location or recommend it to anyone I know staying in the area.

Great Room & Great Stay Great Staff and and great room. Amber and Ashton help me with signing my will and testament for a Business Law class which I got an "A" lol I know weird request!?! I will be back and thank you again you guys are true to the Marriott culture and brand! JW would be proud!

Fine But Tired This hotel would be best described as decidedly fine. The rooms were nice and large and decently appointed but this hotel has definitely seen better days. There was just a lot of chips and cracks and other issues that I saw during my stay and the bathroom definitely needs an update. Staff was very helpful the entire time and have nothing but good things to say about them.

OK Property I realize we are currently all living in the world of COVID based travel. The Renaissance is a nice place and good COVID protocols are in place. Staff I interacted with were very professional. The room: I had a king room which was really nice size with a decent view from the 8th floor. The room is large but not well thought out. There is a lot of wasted space, a very small work area, no type of coffee table, and a relatively small TV. Lighting in the room is minimal. I think if those that designed the rooms for this hotel actually stayed there for a week they would change this design. Cable TV is really bad and I rarely watch TV. Menu selection just shows channels but not what is on or will be on. The bathroom is nice because the shower/toilet area is separate from the sink area by closed doors. Restaurant/bar is closed so did not have a chance to use. Overall this is a good hotel, but I would try someplace different next time in the area.