The Mansion On Delaware Ave

Mostly yes Some things were wonderful, some things could have been better. Interesting and tasty breakfast, excellent cocktails, property seems a little tired - but rooms are interesting and well appointed . Some spotty details— ex - housekeeping skipped us one day, I would go back bit would want the rate was favorable - as they seem to jump around a bit. Nice location - somewhat walkable. Enjoyed mother’s restaurant and Gabriel’s fare nearby.

Absolutely will stay here again! Even better than expected! For starters, the staff are amazing. Gus and Cade (and I’m so sorry, a young woman whose name escapes me now) are SO attentive and kind. The hotel itself is beautiful. The main floor maintains a charm of yesteryear, while the rooms (I just had a standard queen) are comfortable and modern. I’ve honestly never seen a shower so clean, my own included! Cade escorted me to my room, where my suitcase was already waiting (I’d shown up a few hours before check-in, and left my bag with them while I explored the neighborhood). The AC is strong, the bed is soft (I prefer more of a firm bed, but I know I’m the exception to the rule). A couple of warm cookies were waiting in the room. No fridge, but they have a fridge specifically for guests, where I will be stowing the cans of local craft beers I picked up a couple blocks away. You simply cannot match the personal touches of a boutique hotel. I will definitely stay here again when I return to Buffalo. There are plenty of restaurants and bars within walking distance, and downtown is just a mile away. Great location, amazing staff, and utmost comfort.

Bypass Staying at The Mansion on Delaware Avenue After reading more positive reviews than negative ones and the property being rated at a 4.5, I decided that the risk was worth it even though the rooms looked outdated. Not sure how this property is receiving the usage of the word luxury. It has beautiful curb appeal, and the bar area is pretty. Beyond that this is an outdated property with buckling and dirty carpeting as well as outdated paint color and decor. Housekeeping staff is not friendly, and the smell of pot was evident while staff was cleaning rooms. In addition, we came back after an all-day/evening outing to find our door ajar, and our room not fully serviced, and our daughter's room not serviced at all. We reported this and due to the security issue are supposed to be reimbursed one night on our room only. The bathroom is horrendous with no storage, shelving, or towel bar other than a silly bar stool. The tub/shower combo is something I have never seen before, with 3 shower heads at varying heights and the main shower head with barely enough pressure to do anything let alone rinse out shampoo from your head. We awoke to a false fire alarm on Saturday morning with no instructions from staff to evacuate only to be told later after asking that it was a false alarm. The breakfast was fine, and 2 friendly bartenders Danny and Cade were welcoming upon our arrival and knowledgeable of the area and its restaurants. I highly recommend after exploring the beautiful small towns outside of Buffalo that you stay away from the city. At a $350 per night price point you can do better elsewhere as the areas around the property aren't great either. As a sidenote after we checked out we were told the property was recently bought in January and supposedly they are awaiting news of updating the property.

Moved to a lower grade room and still paid $395.00 I've stayed at the mansion a few times and the past has always been a very good experience. This time around, I was expecting for my $395.00 that I would be going into one of the rooms in the front of the building. I was told the people who are in it decided they would stay longer so I would need be moved to a room in the back of the hotel. The room number was 212 and I commented that when we were walking to the back that these are the rooms I would always pay much less to stay in. The lady insisted that with this room it wasn't the case. In the past when I've stayed at hotels and if I and needed to extend my stay, I would be told that the room is booked, and I would need to be moved which is understandable. But here I was the one moved and the room I reserved was not given to me. Room 212 had a noisy air conditioner and small windows which looked out to the back of the building. Other reviews mention a remodeling is needed which I agree. The carpet has not been changed and is evident by the wear on the edges. For $395.00 I would suggest you find another place to stay as this was a disappointment and that I had to take a downgraded room with no compensation assured this would be my last time staying here.

Just say no to the Mansion, the photos do not match the experience. Not sure where to begin but I'll start by saying the photos on their website do not reflect the current state of The Mansion. The rooms are in desperate need of an update. The bathrooms really needs repair/ redone, wall paper falling down, mold outside the bathtub/shower, odd chair/stool in place of a towel rack. Hairdryer bag, with hairdryer missing (see photos). One of the rooms we booked the TV didn't work, our guest saw a centipede while she was in the bathroom. Overpriced, outdated. Some of the staff were fine, others need training in customer relations. Do yourself a favour, find a different hotel and avoid disappointment!