Bristol Hotel, Boutique Collection

Gem of a hotel Just off busy city area this hotel is a quiet oasis of calm, full of old style elegant, and quirky charm. Most unexpected, a delightful change from the usual hotel chains. Friendly staff, clean spacious rooms and adequate breakfast included. Would happily return.

An excellent and somewhat unique place to stay. A terrific place to stay. Lovely hotel rooms & beautifully furnished. Excellent breakfasts. Very well maintained. Parking is free. Ask & they give you water and hair dryers. We will definitely stay there on return trips to the San Jose area.

So much potential! This property has so much potential; the "bones" are exceptional. When walking into the lobby, it felt like walking into one of the Ritz Carlton properties from the 1990s: beautiful chandeliers, classic wallpaper, crystal sconces, thick carpets, the works. The daily breakfast was also quite good (scrambled eggs along with the typical continental components). I echo what an earlier reviewer said about the in-room coffee pods: clearly the best I have ever had in a hotel room. The room was also elegantly furnished with the same marble/crystal chandeliers/classic wallpaper. I think the same designer from Ritz Carlton also designed the bathrooms with a separate W/C, double sink marble vanity and more marble on the floors. Lots of easy parking also made the stay easy. That said, I noticed a few flaws and am hoping that this isn't a trend. First, the pillows/sheets had an "old" odor to them. It's hard to describe, but those who are picky about beds will get what I mean. The bedding needs to be upgraded; pillows, sheets & mattress pads would do the trick. Also, we did not receive daily maid service. I would have liked for those awesome coffee pods to be replenished and the garbage cans emptied. For the rate, I would have assumed these things would have been attended to. If they upgrade their pillows/linens, I'll definitely return. If not, I likely won't since I can't get past the odor in the beds.

Depressing room This hotel badly needs new furniture. The bones of the room (flooring, walls, bathroom) were fine, but the furniture was old and worn out and dirty looking. And not in a nice vintage way. Really awful. It was a depressing place to be, and I even tried to find another room, but everything in the area was booked up. Why wouldn't the owners invest a bit? This place is disgraceful as a hotel.

Pleasant and positive stay The staff was friendly, professional and efficient. Our room was comfortable, quiet and nice to stay in with comfortable beds. Breakfast had many good and healthy options to choose from.. We would definitely stay again as it was also a great value for the money.