Krystal Cancun

Cancun, Quintana Roo Mexico

Krystal Cancun
3.9
Select room:
Availability
karelyo851
8 days ago
Sergio from the Aquamarina restaurant will treat you right!!! Sergio from the Aquamarina restaurant was the BEST. He was a great server and helped us out with so many drinks. He really made this experience 100000 times better. If you go to the Aquamarina restaurant ask for SERGIO!!! He will make sure you are well taken care of!

Amenities

Pool - Outdoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Sauna
Childrens Pool
Restaurant

Property Location
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.

Rooms
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.

Amenities
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dining
Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
I7043PEbarbarar
|1 review
Scam alert!!! Stay away from Krystal Eskape Timeshare membership!!! Stay away from this scam!!! Be aware!!! In March 2024, we went to Krystal Cancun attended a presentation and we ended up signing for a timeshare membership for $30,000. We put $10,000 down payment on our credit card for a 2bed 2bath home, we were told that we would get 5 weeks/year for 5 years and we could sell our years to make the money back. We were also told that we would be getting 6 cruise certificates to any cruise line within their website and a week free to stay at the hotel for the following year meaning 2025. They even upgraded us to the presidential suite when we were there, took care of us while staying there. Once we left the hotel, all forms of communication ceased and they keep charging our credit card different amounts than we were told. I have attempted many times to get in contact with them in order for us to book a vacation but we keep getting the runaround. Call this number, that number and no one seems willing to help. This is all a big scam & this should be reported to the authorities and the proper business bureaus of Cancun. Stay away from the presentations, the promises, etc…!!! IT’S ALL A LIE!!!
karelyo851
|1 review
Sergio from the Aquamarina restaurant will treat you right!!! Sergio from the Aquamarina restaurant was the BEST. He was a great server and helped us out with so many drinks. He really made this experience 100000 times better. If you go to the Aquamarina restaurant ask for SERGIO!!! He will make sure you are well taken care of!
emilysV5643PG
|1 review
Go to Sergio from the aquamarina restaurant!! Sergio from the Aquamarina restaurant was the absolute best, we had a blast this whole trip and he was always looking out for us and making sure we had everything we needed. I appreciate his patience and understanding. Would 10/10 recommend asking for him to be your waiter!!
G7971FImarch
|1 review
SEGIO ES EL MEJOR We had the best time with Sergio from the aqua marina restaurant. He is the best if I could give him 10 stars I would. He gave great recommendations on activities and drinks. Had a blast with all my friends there. He made sure we were taken care of

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