Solymar Hotel - All Inclusive

Bad idea Where to begin. IThe stairs _ with 3 bags....tried to check in and was unable because my phone was not working. I went to the front desk and was ignored for 10 mins then o explained i need to use help either to use the phone or wifi so i could get the code to check in. She said i can't help you. The lobby looked like nobody cared since 1969. Hot and not inviting. Then today i met mr Victor who laughed at me when i told him what happened. Said we have nothing to do with The condominium side. Thank God for Gina in the gift shop. She helped me by calling the local number and getting the information. It took 2 hours before i could check in. Don't stay here. Its horrible. The beach is ruff and the front desk os rougher! Lesson learned follow reviews.

DON"T DO IT DON"T DO IT!!!! This was the worst vacation EVER! We got and paid for our 4 day "experience" 45 days before we arrived through VBRO. We arrived by taxi at the bottom of a very large hill with security and a gate. When we checked in we were told that we don't have reservations by the security guard. We showed him our paperwork but he would not let us pass. So with 3 suitcases, a backpack and my handicapped wife, we climbed to the top of the hill. This was incredibly difficult for my 60 year old handicapped wife. When we got to the top of the hill, there were 41 steps to get to the lobby.....No elevator. 2 bell boys and a security guard watched my struggle as I ascended the steps; luggage, wife and all. When I got to the desk, the manager refused to acknowledge me until I got angry for his lack of respect. To make a very long story shorter, it turns out that the hotel is angry with some of their condo owners for sub-letting their rooms. All very legal and such, but their strategy is to make any visitor absolutely miserable. The manager admitted this to me. Some additional highlights! Their hard working service people do not get the tips left on bills, cash is all they get (if the management doesn’t know). Beaches were very dirty, garbage, cigarette buts, beer cans etc. The bar prices were ridiculous ($12 US for a gin and tonic in a plastic cup). Pool area bathrooms were disgusting along with the bar on the beach and food prep area. There is a horrible riptide right off the beach which could be very dangerous to poor swimmers and children. And the cop-degras, when we left to get our taxi, they made us walk to the bottom of the hill because they would not let the taxi past the gate. Don’t go here! This is only part of the horror story!

Stay away from this hotel If I could give 0 starts, I would. 2 weeks here, and on day 2 I was searching for other hotels, unfortunately due to Christmas and New Year, nothing available. Positives…. Weather was 25 to 30 c all 2 weeks, with 1 day of cloud/rain (hotel not responsible for weather). Beach was great, (again, not hotel) hotel beach beds 0900 to 1700 only, and some shade available. Pool was ok, but for 4 days of the 14 it wasn’t cleaned, so not good on those days. Also very cold water. Kids pool equipment good. Cleaners outside… I will admit the outside areas/common areas were very well cleaned by the cleaning staff. Of all the staff, they were mostly happy, polite and hard working… indoor cleaners/room… non existent/rude/not helpful. Negatives…. Room. No towels on day 1. Room very shabby, curtains off runners, safe broken, cockroaches and centipedes under wall/skirting. Tile floor in shower, missing tiles. Mould in bathroom, 1 out of 3 bulbs in bathroom out. Panels loose (protecting pipework behind walls). Pillows rock hard. No facilities for tea/coffee/water etc. Staff. Only 2 ever smiled (one in bar and 1 in food area.) Very unhelpful, grumpy, no customer service. Unwilling to help. Make own rules (see bar service later). They don’t like All Inc customers, and will do anything to ignore them. Food. If you like Mexican food, it was ok, but the food was always put out on cold ban Marie’s, so every single meal was lukewarm at best, with only 1 option for non Mexican food available (some days 0 options). We did try the food, but with an 8 year old, it was hard to get something he would eat. Cold pasta was his staple for the 14 days with melon for breakfast. There was a lunch option at the beach bar, but the server was the worst person available, making it clear she didn’t want to serve anyone on an All inclusive deal, concentrating on the paying customers. It was either a burger, hotdog, nuggets and chips, however only 2 or 3 days was everything available, some days no chips, or only hot dogs. We ended up spending a fortune on cabs and food away from the hotel. Chicken was available at every meal, (even breakfast) and that seemed to be the only meat they knew about, with a few days of pulled pork. Everything was cold. Also nothing available outside of opening hours, so 0700 - 1100, 1300 to 1700, 1800 to 2300 was meal times, but nothing else available outside these times. Bars…. All Inc from 1000 to 1800 at pool bar. 1100 to 2300 at Beach bar. This was only times drinks were available. Staff at pool bar on numerous occasions refused to serve All Inc customers until after 1100. I had to go to reception on a number of times to complain and get them to tell the staff to start serving. At all bars paying customers were prioritised over All Inc, with me waiting to be served (only 1 there) and when he finally comes out to serve me after seeing me, a cash customer turns up at the bar, he walked right past me to him, until I made a scene that I was there first. Steps… there are a lot of steps both in the hotel and from hotel level to beach level, somehow they have 1 corridor serving 4 separate floors…. Ingenious layout, but that means stairs after stairs in the hotel, and up/down to beach bar from hotel… legs definitely got a work out. All in all, I would not stay here again if they offered an all expenses trip. I was willing to pay to move out of this place to any other hotel…. And I wished I could have. For a Christmas/New Year holiday, you do not want to feel that you want to come home after a few days, with that feeling getting worse every day.

Don't go there even if they pay you for The hotel is not really looking after, there are broken walls, some rooms have been flooded, air conditioning is very loud, food is OK but always cold,not toilets on beach bar side,staff brilliant but not speak English. Overall don't go there we have had food poison for 5 days and nobody cares about it. No access to the beach for disabled people _.

Paradise Beautiful beach resort in Cancun! Excellent location great food, great beach bar, excellent service very friendly, atmosphere, and very secure! Rooms and food are very fairly priced! If you are coming to Cancun, I highly recommend that you stay at this very fine resort!