Grand Pacific Palisades

Beautiful property and amazing location! Our pleasure trip was elevated as a result of this nice property, amazing location and views of flower fields during this time of the year

Roomy accommodations, great location, best staff Beautiful location with view of the ocean and especially the blooming Carlsbad Flower Fields! It was so wonderful to wake up with this view. We also were very impressed with their customer care, especially Naz, Joy (at Front Desk) and Ben (Concierge). Check-in was warm, easy, and fast. In addition, my sister's flight had been canceled and her luggage did not arrive when she did. Naz made sure to call us as soon as the bag was delivered to the front desk so she could enjoy the pool, hiking, etc. We so appreciated their attentiveness and very warm and caring communications! Ben gave us tons of recommendations, some of which I didn't know about as a local resident. He was very helpful and personable! The room was nice and spacious and we really enjoyed using the fireplace for the cool evenings. We had a full kitchen, including refrigerator/freezer/ice maker, coffee maker, blender, toaster, etc. We cooked almost all our meals and also enjoyed using the outdoor gas grills, which were located throughout the property. The property is also located adjacent to a public walkway by the Carlsbad Flower Fields. We got some beautiful photos of the fields without paying to go into the Flower Fields and we also got some gorgeous sunset photos. The one thing they didn't have was in-room laundry facilities, but they do have laundry facilities on the property for anyone who needs it. There is a family pool with lots of things for children to enjoy and there is also a "quiet" pool with jacuzzi and lap pool for adults to enjoy. It was very relaxing and the pool water is heated, so it was very comfortable even though the air temperature was a bit cool. There is a basketball court, ping pong, corn hole, and a recreation center (gaming area, daily class activities, yoga classes, etc.). It was nice to have free parking in the garage below the property and they had lots of trolleys to help you bring up your belongings to the room. The check-out process was easy as we did that by using the telephone easy checkout. We enjoyed our stay so much that I came back by myself for a short staycation a month later. We usually stay at the Marbrisa, but found that we enjoyed our stay at the Grand Pacific Palisades more - larger rooms, better location, adult/quiet pool, more available parking, a fireplace, much better check-in and much friendlier customer care staff. We'll definitely come back to stay here!

Lots more room for same price as hotels in San Diego. Very spacious one-bedroom condo. Full kitchen with appliances. Great shower with no wait for hot water. A bit noisy with guests upstairs and outside. Clean, comfortable. Parking was underground and free. Nice view of the ocean. Fireplace with gas log makes it cozy.

Good place close to Legoland, but with lots of room for improvement Nice family friendly resort with room for improvement. We enjoyed straying in the 2 bedroom apartment, which was clean and spacious. Our kids enjoyed the pool and splash pad as well as the playground. The grounds are beautiful with nice views over the hill. In spring time, you have the view of the pretty flower fields too. It is super close to Legoland and the Karl Strauss restaurant is next door too. The hotel staff is friendly. We also appreciated the on-site gym and paid laundry. What we do think could improve the guest experience significantly is: 1. Making this property pet-friendly. No problem if we have to pay an additional cleaning fee. There is a nice grassy area for the dogs too. Not sure how they do not allow dogs in this day and age! We would love to return here but may not be able to next time, simply because of this reason. 2. Need more dining options and in-room dining service for the price of the resort. We drove late with kids and there was no dining option on-site. Luckily, Ubereats worked. 3. EV chargers are a must. Again, I don’t understand how a resort this size doesn’t have these. So overall, it’s a nice place to stay near Legoland & the flower fields but has lots of room for improvement.

Doesn't care about guest experience No bellboys. I was staying at the hotel with my 89 year old mother. Her house had to have some work done so we moved her out for one week. I had to bring a lot of stuff for her, including medical equipment. I was shocked to find out there are no bellboys so I had to deal with moving everything myself. No ADA (shower, toilet seat, bed rail). I specifically requested an ADA unit as my mother is disabled. The website said the room would have handicapped accessible showers, a raised toilet seat and a bed rail. The room had NONE of these things. This meant my mother could not get in and out of bed by herself, or get on and off the toilet by herself. She couldn’t climb into the tub so she just didn’t take a shower for a week. No real room service. There is a brewery onsite and you can order food from there and have it delivered. This might be fine for a day or two but it’s greasy pub food that gets old quickly. New flooring above and woken up at 830am daily. Each morning I was woken up at 830am with banging and pounding and hammering. I called to complain and they told me they were installing new flooring in the unit above us. Why would you put guests in a unit with construction going on right above? Because you don’t care about the comfort of your guests. The noise went on all day until 5. I complained but they said there was nothing they could do to stop the construction which is clearly not true. It’s their property. They can tell workers where to go and what to do. According to their website, there were renovations being done until January 31 so clearly they are running behind. Instead of this being their problem they passed it along to me. Dishwasher leaked. The unit had a dishwasher which I only used once because it leaked water onto the floor. Never came for trash, towels, restock even though I asked for it. We were there for a week and they never serviced our room. They never restocked anything or took out our trash. Near the end of the week I called and asked them to come and get our trash as it was overflowing but no one ever came. WIFI. The WIFI was flaky. I had to use my own mobile hotspot because I needed to work and the hotel WIFI was too unreliable. Aggressive Timeshare. I was contacted by the concierge 3 different times about scheduling a timeshare tour, once by phone and twice by email. In short, this hotel doesn’t really care about the guest experience. Consider yourself warned.