Holiday Inn Express & Suites - North Carmel / Westfield by IHG

Stay As Far Away As Humanly Possible I used the precheck in for the first time. Will probably never use this option again. We didnt even know what type of room that we were booking until we opened the door. We ended up with a double queen room. We were expecting a single queen or king. Tried to take a shower. Shower was stone cold. Appeared that the pipes were backwards, but even then, the shower was barely lukewarm and due to barely even having the water on, there was no pressure. Not sure if this is just our room or the whole hotel. Room 317. Being members, as well as a government employee, you would think we would get better service, but I guess not. Breakfast was not the greatest. Poor selection of items. While the outside looks nice, the inside is a whole other story. Appears to be very outdated. Elevator acted like it would break down at any minute. Not at all impressed. Will not be back

Beware of Ants.... Hotel is okay. They are in the process of remodeling so it should be better in the future. However the morning of our departure after getting the breakfast (which was delicious) there were multiple ants in our room. Which indicates a problem when there are ants in the winter time. Unfortunately, we checked out pretty quickly after that. Unfortunately, the hotel offered to assist and when I told them how they could help, they let me know that no other rooms were available. I wouldn't stay at this Holiday Inn & Suites again.

Nice Staff - Terrible Hotel = NO SLEEP We stayed here just this past weekend (Feb 17-28, 2023) This was the worst hotel experience our family has had with any property in over 20 years. While the staff were very friendly and I think they wanted to help, they did not seem to have the ability to actually do anything to improve our stay. The problems started as soon as we got into our room.  We found the hide-a-bed broken.  When unfolding the bed it obviously had something wrong as it would not fully extend from the sofa. After some effort the mattress came out and unfolded but the head of the bed was about 6 inches lower than the foot. When we informed the front desk they made a note but did not offer any other remediation, assistance or suggestions.  Second, and very minor but still annoying, was the lack of pancakes at breakfast.  There was a large sign promoting hot fresh pancakes but none of the items for pancakes were available. Only one stairwell was open and there was no indication that the other stairs were closed except for a note on the stairwell door that was unreadable until you were already at the door. However, the very worst part and the reason we will not recommend to others nor plan a stay at another Holiday Inn Express ourselves was the noise that continued without stop all night long.  The noise was not from a guest but was from the music being played in the lobby.  It was loud enough in our room on the second floor that we were unable to sleep more than a couple broken interrupted hours the entire night.  It sounded like someone was playing heavy bass and drum music all night long; like there was a dance party going on.  When we contacted the front desk about the noise the staff was very nice but unable to do anything to alleviate the situation as the volume controls were behind a locked door that he did not have a way to access. For the inability to sleep if i could rate the stay as zero stars i would.  For all the problems, our room should have been free!! Nice staff, but a terrible hotel if you want to relax/sleep!!!!

We found it as a fine place for one night……. We thought it was nice. We would go back. It is not new but they have it in really good shape. Had been to a concert at the Ruoff Music center which is not too far away. Great parking lot, clean lobby and the room was clean and in good order. Air conditioning was spot on. Everyone we met there was very nice. Check in took about two minutes, really quick. The breakfast was good, not great, and the coffee was very good. Plenty of eating spaces. The location is right next to the expressway and there is food, gas and other services really close……but no highway noise at all.

Nice room, good location. This hotel was very nice and clean. My only issue is that when I went into my room, it appeared to be occupied! There was guest baggage unpacked as soon as I walked in, and I’m not sure if anyone was in there (I didn’t see anyone). So, I had to go down the elevator, find a front desk rep and get reassigned a room. The rest of my stay, I was nervous someone would try to barge in to my own room. Otherwise, everything else was fine.