Windjammer Landing Resort and Residences

Fun times Great resort with plenty to do. The staff is very helpful and friendly. Great suggestions for the excursions and activities. Enjoyed the variety of restaurants on the resort grounds. Definitely go to the spa and ask for Stephanie. She’s the best!

Awesome spot! We were lucky enough to spend a month in St. Lucia and at Windjammer Landing. Every villa there is very unique, but #400 is the most unique. It is indoor/outdoor, so make sure to bring some bug spray! It has an incredible pool and four big bedrooms, all with ac. The resort was lovely, with a great gym, awesome water activities, and incredible staff… our favorites were Genevieve (our housekeeper, who took incredible care of us,) Neima (who runs the yoga and Pilates classes, which were fantastic), and John (one of the many awesome maitre ds). The restaurants are very pricey, so we mostly cooked, but we did do a couple of days of all-inclusive, and had amazing dinners at the steakhouse and dragonfly. (Although service was quite slow in all cases). All and all, can’t complain! It was a great trip.

Brilliant place to come! Love it! Beautiful hotel with the most amazing and accommodating staff. Shout out to Alec for his care and looking after us! Great accommodation with regular shuttles to the main hotel. Beach is what you would see in a film and beach staff just want to look after you. Restaurants all great - make sure you book :) Would love to come back one day! Thank you

The 'Death of Paradise' When people discovered that we were off the Caribbean for a 10 day holiday everybody said how lucky we were and what a lovely time they thought we'd have, but little did we know what the first 4 days of our holiday had in store for us! For those who don't want to read lengthy feedback, in short we received poor service across most areas of the resort including the ambassadors, restaurants, house keeping, the shuttle service and had an altercation with a licensed beach seller. I also think very few of the employees have received the memo about 'not just meeting our guests’ needs but exceeding them' as too many fall short. The staff are trained to say I hope you are enjoying your stay, but all too often this is done without a smile or any real sentiment. The setting is beautiful, the site is what I would describe as 'tired 4-Star. Yet, I have still given 3 star (you can't do 2.5) based on location, the food was incredible (but very, very expensive) and the beach staff were great, but quite frankly there is a whole heap of improvement needed in most other areas. The first contact with Windjammer resort We arrived at the resort at 6:30 pm, having travelled for 18 hours from the UK and the initial greeting was great. Our bags were taken, we were offered rum punch or a soft drink and told that our room would be ready shortly. We were given a lot of information verbally as we signed in and Lindon asked us whether we wanted to eat first or go to our room to freshen up, we chose the latter. The resort offers a 24 hour on-site shuttle service and so we were shuttled up to our apartment. We unpacked and then I dialled 0 for reception to book a shuttle back down to the main plaza we were told 5 - 8 minutes. We waited for 10 but after standing outside our apartment and passed by several courtesy shuttles we gave up and walked down. Once downstairs we tried to get a meal. Based on what was on offer we thought Tapas at the Perch sounded good as we didn't want anything too heavy. When we went over and enquired with the waitress she disappeared and came back a few minutes to say because they had a buffet on at the Dragonfly there was no tapas, but we should be able to get something light downstairs. So went down and Masalas and they don't do anything light it is Indian food. We were then sent to Jammers. On approach we were given a shorts and cocktail menu, but no food menu. We stood there for a few minutes but could see it would take time to get served and we didn't know what food was available. We asked somebody else where to get some quick food and they said go to Dragonfly. We went back and said to the same waitress that we just want to get some food and had been told this was the fastest way. She seated us and explained it was self service and a buffet, but we weren’t told the cost and couldn’t find another option. By this time it was the equivalent to about 1 AM UK time and we were exhausted. We were just glad to be able to sit down and eat something. We took some rice and chicken, asked for water and had one drink each. When we finished we received a bill for $160 dollars, which is made up of $65 for buffet, money for drinks plus a mandatory 10% service charge and 7% tax, which took us by surprise, but we were just too tired to do anything and went to bed. On Friday morning we woke early and agreed to forget Thursday and figured today was a new day. We went to see Lindon again an ambassador and asked if we could loan some adaptors to charge our phones and he was very helpful. They said that they put a $50 charge to our account, but it would be refunded when we returned the chargers. On Friday we also decided to go on the site tour and Dan showed us around. He was very polite and helpful. Dan said that at Windjammer resort it was everybody's aim to treat us like kings and queens. He showed us the gym, tennis courts and explained how other things worked. We seemed to spend a lot of time at the spa which they were keen for us to book, but we wanted to settle in first. We decided to spend the day relaxing on the sun beds on the beach. Liam the beach supervisor explained how things worked and helped us to get settled on beds. We were approached several times very quickly by different vendors trying to sell us trips. We thanked them for information but said we’d only just got here and would come back to them. We were also approached by more people from the spa who were out in force. The most polite and helpful of the beach sellers was Samantha from Louis Boat tours. We settled down and ordered water. We ordered some drinks and after looking at the menu of Embers decided it would be good to eat there for a late lunch as we were still adjusting from the UK time difference. We might then possibly have something light in the evening as we were still tired from the previous day travelling. At 3:30 pm we had a look at the Embers menu and thought we’d have a change of scenery and go to eat in the bar. We packed everything up walked down by 3:40 PM and took a seat. Nobody came over and so I asked how we ordered. We were told quite rudely by a member of staff that Embers closed 3:45 pm and that's 3:45 everyday. We said that on the App it said 4 pm but he just walked off. We saw him speaking to some other guests with a menu and I said how come you’re serving them and not us. He said this is a different menu and thrust a menu into my hands and said here have a look, which we did but decided we didn't really want anything from this new menu. We were also put off by his rude outbursts. We then decided to leave and we would just have some snacks in our room. We fed this incident back to Liam. He offered to give us a meal and some drinks and we said that’s not why we’re complaining, we just wanted some food and relayed the problems we’d had on arrival. We said trying to eat at the Windjammer seems to be a problem. He then booked us a table at the Papa Don's Italian restaurant. We weren’t sure whether we would be able to do this or whether we would just have more problems trying to get food. Quite frankly we were losing confidence in the resort. On Friday when we returned to our room we received house keeping but were only given two towels, one hand towel and a bath mat. We thought this odd as we had started with four large, two hand towels and one mat. A maid arrived at about 6:45 PM to do the 'turn down service, where they literally turn down your sheets, close the curtains, deliver 2 cartons of water and put a video of a waterfall on the TV and then walk out! We went out shortly after and the Restaurant was very close to our room. We had water, bread and olives to start. We were offered the cocktails and short drinks menu (no wine menu) but said we'd be fine. We ordered 2 main courses. We then did go on to order 1 dessert and 1 rum and coke. The billed totalled $90 and the food here wasn't that good. Eating at both the Dragonfly and at Papa Don’s, but generally across the site we found the music was just too loud. You go to the gents and get blasted by American 70's elevator music! At Papa Don's we asked if they could turn the speaker down near us, which they thankfully did. We were getting more concerned about where we were staying, but we thought tomorrow is another day and let's see what it brings. We needed to get off the resort Breakfast was great and we had very good service from Lianne and also the manager Shamila. We decided to get off site and do a trip to Rodney Bay and buy some more snacks and reasonably priced drinks. To give an example, a tall rum and coke at Windjammer is $14:40 I bought a whole bottle of Chairman's Reserve Rum for $16:65 from Massey's supermarket . Time off site also meant that we could rethink what we would do here and where we would spend our time and money. We would make it work. After all we were in a place that most people only dream about coming. Before leaving we stopped off at the Ambassadors station as Mrs B wanted to get a kettle our room. We had a coffee maker, she likes tea, I like coffee. We sat for a few minutes and practically had to beg for a kettle. They said they liked to share them out across all the guests!!! They promised that we would get one later on. Our visit to Rodney Bay was good, but we ended up spending time in the Blue Harbour Hotel, where drinks were significantly better priced 3 pints of Piton, tall rum and coke as well as a mocktail cost $25 and service was excellent. We also enjoyed some local food and walked on the beach. We stopped off at Massey’s before coming back. We bought bread, ham Philadelphia cheese, some other snacks and drinks, the rum and some white wine for about £8 per bottle, so that we could just have a quite evening in and not have to deal with anybody at Windjammer. When we got back on Saturday afternoon, around 3 pm we hadn’t received housekeeping. So I called reception to let them know and that we needed towels as the two that we had from the previous evening we're still damp. So they said they would send towels up. Two hours later we heard a thud outside the room. I went out and found the towels in a bag dumped outside the gate to our apartment. My wife said leave them surely somebody will bring them in and sort other things out. So I did, but after nearly an hour I went and brought them and these arrived at 5:00 PM At about 5:45 somebody came up and asked if we needed housekeeping. I said my wife was in the shower and it was too late as by now we had made the bed ourselves, but hopefully tomorrow would be better. Laughingly, just before 7:00 PM we also had somebody else come to the door and asked if they could do turn down service. We said we hadn’t had housekeeping so it wasn't worth them doing anything, plus we were eating. So, on Saturday night we sat in our room eating ham and cheese sandwiches, looking out of our window and planning the rest of the week. We’d make it work. We planned to play Tennis on Sunday, have Catermaran sailing training, go out on kayaks, do a trip to the volcano and waterfalls on Thursday and still enjoy ourselves. We would be selective about where we ate (particularly at the resort), and where we spent time but we’d still enjoy it. Threatened on the beach! On Sunday morning Helen wasn’t feeling great and so we booked Tennis for Monday morning and decided to rest on the beach. We had settled down and one of the beach sellers approached us about boat tours. We said we were okay thank you. He did go away but came back a short time later and asked if we wanted to book a boat trip to which we said no we were going to book through Louis boat tours. About 45 minutes later he came back. At the time I was lying back and reading my book underneath the beach hut. He said yo. I peered over my book and I said we didn't want to book a boat tour. He said that he just popped by to say hello. I asked him to move on but he looked threateningly at me and put out his fist to do a fist bump. He just stared at me. I did do a fist bump but then said can you just please move on. To which he said there's no need to be like that and then he kissed his teeth and walked on. He was dressed more like a street thug than a rep. I managed to catch up with Liam, the beach supervisor, who was walking in the other direction and said that this guy needs to be removed from the beach. I also said if he came back to me I might do something he would regret, so he’s better off staying out of my way. I was really annoyed that somebody had come up to me on my holiday, intruding on my personal space and effectively threatened me while I was reading my book, minding my own business and trying to relax. Liam said that he would get it sorted out. We then had a visit from Shane who I was told was a manager. I explained to Shane not only what had happened on the beach today but also the catalogue of errors that I have written about above. Shane promised after taking notes and spending over an hour with us that he would get this dealt with and feedback. Also that we wouldn’t have problems from here on. Shane returned as promised about an hour and a half later and said that he tried to speak to the executive managers, but they were dealing with a crisis to do with the airlines delta and jet. He said that he’d given a high level summary, but he hadn’t written anything down (although he seemed to take notes), but from here on in our stay would be great. He offered us a meal and drinks. I repeated again that is not why we were complaining. We did accept a drink, but we ordered food on the basis that we would pay for it. We found out at the end of our time on the beach that day our lunch and our drinks were covered, which was nice but not expected. We left the beach at 6 PM having had a better time, but were ready to shower back at the apartment and just chill out. We walked up the hill because the shuttle service was busy and as we’re not that high up we decided that it’s much faster and easier to just walk. You might imagine our surprise when we walked in and found that our bed was unmade, the bin was full, there was no new toilet rolls, milk, the towels hadn't been changed or taken away. The room now hadn't been swept or cleaned for two days. Most of our stay we were told how sorry they were and it would improve, but it appeared that we had just been given a load of platitudes from various staff. Nobody was really interested in improving anything. I called reception and asked if I could speak with Shane, so that i could let him know that we still had a problem. I was passed on to somebody else at the beach and then I was passed to somebody else who said they were just calling me to say that they were our personal ambassador for the rest of our stay. I corrected him and said i actually called because we haven’t had housekeeping again. I then insisted on speaking to the site manager. In fact I wanted to speak to the most senior person on the resort immediately, as quite frankly we just wanted to leave. I met Helen outside reception and explained what had gone on. She apologised and I asked her to come and look for herself. We also wanted her two be able to listen to the noise from an adjoining room occupied by some very loud Americans. She came up to the room about 6:45 PM with a team of two from housekeeping. They were all mortified at the fact that we hadn't received the service for 2 days. We got out of the way up on the roof while they swept, mopped, change towels, emptied bins and changed the sheets. She had also brought the kettle and said that she would try and get a refund for the first night's food and see if we could be moved. When she plugged the kettle in it made a noise, but she left shortly afterwards. We mentioned that 'we' were trying hard to 'make it work' and had booked tennis the next day and catamaran training. She said oh great, do you have tennis balls? We said know the staff member said that we get loaned everything, but apparently not the balls. She said that she would bring a ball up for us as the shop would be closed and that's the only place we could buy them. My wife filled the kettle and put it on, but it wouldn't automatically turn off when boiled you had to literally pull the plug. About 45 minutes later the same site manager called and brought a replacement kettle up. She said that she would be in touch the next day (Monday) to see how things could be improved. A new day; a moving day On Monday we played tennis at 7 am, which was great and then went to breakfast. We went off shortly afterwards and did the Catamaran training and were ready to chill out on the beach by 12.30 pm. At around 2 pm we had a call from an Ambassador who said that they thought they'd found a room for us and could we come take a look. We went to reception who said that they'd organised a shuttle to take us to view a new room. We got in, but there were several other people on the shuttle. After we dropped them all off across the resort we ended up at an apartment. It was smaller than our current room, but had a better view, no adjoining room, a bigger fridge and a more accessible balcony. We were dropped back to reception and said yes to the room. The lady dealing with us said, really sorry, but the AC is not working in the room and it can't be fixed. She then went on pulling faces while looking at the screen, dealing with some other enquiries and generally ignoring us. She eventually said . My wife said maybe we should go back to the beach and wait. She said that would be fine and that she'd come back to us before 4 pm with a new room to view. At about 4:15 PM we wandered up to reception as the site manager had reserved us a table at Jammers for 7 PM and we figured it would take time packing all out stuff, moving, then showering and getting ready. We went up and she found another room. Same scenario we went all round the site, then were shown a room, which we then accepted. Back to reception, we said yes, mentioned the reservation and she said we will be in before then, but could we go and pack. We went to our room and packed quickly. We ordered a shuttle to pick up our luggage for the move. The driver helped with the bags and promised he would drop the milk in their fridge. We went back off to the beach with a promise that we'd be called. By 6 pm we hadn't received a call and so headed to reception. A new Ambassador took over and said that we had the room allocated, but she didn't know if it was ready. She couldn't get hold of house keeping and so decided to walk up to the room and check herself. I popped to Jammers and said that it would be nearer 7:30 PM. Ironically while we were sitting there and waiting the driver asked us what we were doing? He said our room was ready with our luggage and he'd dropped the milk in the fridge! This was confirmed by the lady on return. She had programmed and tested the two bracelets and we were ready to go. We decided to walk up as it was quicker than waiting for a shuttle. When we got to the outer door the bracelets didn't work. I went back to reception and informed her. She then programmed two more and came back up with me. They worked. She said that she would let Jammers know it was likely to be 8 pm before we reached them, which it was. We had a lovely meal and after being hand the cocktails and shorts menu just asked if they sold wine. Well it appears they do, but don't seem to ever offer the menu. We had a decent bottle for similar to UK prices, plus the obligatory service charge and tax. Tues and Weds went past without any problems, Thursday we did a trip with Louis Boat Tours and Friday night went out to the Famous Friday Night Street Party in Rodney Bay. All was much better. We sailed and relaxed on the beach. Saturday was our last night. We booked a table at upper deck, best restaurant on the resort. The waiter took our order and we asked for a bottle of Pinot Grigio. We received starters, the wine came, but he took the bottle away. He served people on the table next to us, but did a far more in-depth overview of the menu including specials none of which he did with us. When he took our wine away we assumed that he had gone to get a tub with ice to place it in, he didn't. He now seemed to be busy with another table. Our mains came and he also brought the wine back and poured some more, but walked off again with the bottle. My wife asked if he could bring the bottle back to top her wine up. He said no she still had some left and they give generous portions. I poured my wine into her glass as I wasn't feeling great. He came back after we'd said no to desserts and poured me a full glass and my wife. I said woah, hold on, we only had a small amount in our bottle. He said he had been serving us by the glass! By Sunday morning I was eager to pack and more than ready to leave the Windjammer Landing Resort for the final time.

Best Spa Experience! This spa was AMAZING! I worked with Kerzelle and received the classic 50min massage and the 16 point accupressure facial massage. They were by far the best spa services I have received. As someone who gets massages regularly and have travelled to many spa’s, she was my favorite massage therapist to work with. 10/10 recommend!