Wingate by Wyndham Chandler/Phoenix

Close to the airport. Comfortable stay We had a very comfortable stay. The room was clean. The staff were very nice and helpful. It is close to the airport, about 12 miles. The problem was the breakfast, there was very little food. No eggs or meat or yogurt. Just waffles, oatmeal, coffee and juice.

Bad Bad Management and horrendus room condition, Just don't care!!!! I was completely devastated with our room. We were in Chandler for my wife's Heart Surgery. We showed up for early check in. We were told that the plumber just finished working in the room. When we entered there was a drill in the sink with a sink snake attached tools on the floor and drain assembly apart. We dropped off our luggage in the room and proceeded to the hospital. I returned to the room myself at around 11pm as they kept my wife in the hospital overnight. The drill was gone but no drain stopper and sewer gas smell was bad. I put a towel in the sink to stop the gases. By morning the sewer gas smell was horrendous. I left to go to the hospital. When returning around noon we talked to the person at the desk about changing the room and the issues. She stated that she did not have the same room type as we had a premier suite, she only had a junior suite. I asked about the price difference. She told me that she will not adjust the price. While my wife waited in the car (after needing bed rest). I packed up the room as I was packing up our belongings. I took a good look at the room. No drain plug in sink, bugs in the bathroom on the floor ,black hair in tub, filthy hand print on the bathroom door, blood spot on wall by the closet, the window lock was broken and would not lock major security issue, on the ground floor with no window screen), broken glass in window frame edges, ( it looked as if this room has been broken into before, ungodly stain on the chair and literally paint everywhere. carpet, floors, furniture, toilet, desktop. We have been in the Hospitality Business for over 35 years. This room was disgusting and should of never been rented. We checked out, we originally booked for 3 days Fri-Mon. It wasn't easy to find a room at noon on Sat. We ended up paying more booking one elsewhere. My wife even had a message on her phone that the water was being turned off that Friday. At best I should receive a full refund for my 6 hrs that I was actually in the room. An apology for the dreadful experience with a Wyndham Hotel. Room 130 and if Management is interested or cares at all I have numerous photos and I have them on my phone. This is unacceptable. If I could I would give this hotel a "ZERO". **They gave me a reply Without any lack of compassion for what we endured, and the room plumbing still isn’t fixed. Lee Ann the Manager told me when I complained (about 20 min after check in they needed to get a part. She lied in her response that we never said anything until I was asking for another room. I want my money back and I will be contacting BBB and Chandler Chamber of Commerce. These managers just don’t care, once they have your money it’s just piss off. Well this is not how you run a business.

A Dump. Filthy Room. Sunflower seeds on the floor. Dust and dirt on the furniture and headboard. Broken lamp. Lumpy pillows and mattress. Chipped tub. Holes in the drywall. Just gross. What a sweetheart working at the front desk, though. She deserves a better job.

Nice staff and clean rooms ___ Great stay, friendly staff and everything met our expectations… ……………………………………….,,.,,,,,,,,,,,,,,,…………………………, …z.…..::::::…………………….,…………………………………………. . ……………………,……………………z………………………………………,,,…………………………a……………….___

Needs a Lot of Work As always, I like to start with the positives. The staff was very friendly and welcoming. Unfortunately that is where the good experience ends. The lamp on the bedside nightstand did not work and so I asked for a repair the following morning. When we returned that evening I turned on the lamp, sparks shot out from behind the Nightstand and the Breakers for the entire room tripped. The gym was very dirty and poorly equipped. The TV is missing and the outlet cover plate was also missing. No water, no cleaning cloths did make it any better. Broken glass on the exterior stairwell closest to the pool for at least two days. One of the oddest things was no lock on the guest bathroom off the lobby? All in all just needs help....