Homewood Suites by Hilton Phoenix/Chandler

Blistering Hot with Toy AC In August, in 100+ heat, the air conditioner was an in-the-room, portable air conditioner. If you're going to hose somebody (pun intended), at least turn them on prior to check in. The room is over 80° and is only cool if they are blowing on you. I'm stepping into the hallway to cool off! Then they randomly they turn off so I am going to wake up in the middle of the night with no air-conditioning. Forget showering as the humidity will never leave the room and make it worse. Putting someone in this room in this heat is inhumane. Don't stay here. There are better hotels close by. Pure greed!

Save yourself the headache, do NOT stay here A/C units are out in this place in over 25 rooms, one being the room reserved to my family. We checked in late Tuesday night. The room was 84 degrees. For the next 90 minutes we continued to turn the thermostat down, trying to cool the room off but it would not cool down. We even opened the fridge and freezer to try to cook the room. We contacted the front desk and Ian was so nice to send us to the motel next door for the night. We were contacted by Danielle, the motel manager, the next day letting us know the a/c had been fixed and we could come back to continue our stay. We dropped our things off in the room, turned the thermostat down to 70 degrees so that when we returned later that night we could come back to a cool room, asked that we get some clean towels because we had used the ones in the room the night before, and left for the day. As we returned later that evening, again, the room was back up to 82 degrees and would not cool down, nor did we have clean towels. The tool looked exactly as we had left it the night before. I went to the front desk and lucky for me, Ian was on shift. He was so nice and understanding of our frustration. He was kind enough to cancel my room for the night as well as for the next 3 nights. I am HIGHLY UNSATISFIED with the manager Danielle and unprofessionalism, as well as the maintenance crew. I will not be staying in this motel again. I would also HIGHLY ADVISE anyone else considering to stay here to save yourself the stress and headache and find another property to stay at.

Decent This Homewood is an older style property with the split buildings. I was only here for a night just on a layover and visiting a friend at Sky-Harbor. It was a really good rate. Was it perfect? No. But it was reasonably priced and I got a one bedroom suite (I was expecting a studio). I am unsure how the breakfast was as I missed it as I was asleep haha, but overall it was good. Nice pool and hot tub it looked like fun! Elise and Josh were super nice and efficient as well! There’s a parking fee to park here FYI! It is $15 I believe!

Bad Staff. Won't Return Have stayed with Homewood Suites for years, always has been excellent. This place, not so much. The hotel is older and in reasonable shape, but the experience was bad, mainly due to the front desk "Manager", Joseph. Checked in and up to the room, only to find the key doesn't work. Back down to the desk and "Joseph" runs new keys. Not an apology, nothing. Ok, no biggie. Back up to the room, un pack the clothes into the drawers only to find the toilet doesn't flush. Back down to "Joseph" who informs me I will need to pack everything back up, back down to the desk and get a new room. "Joseph", the front desk manager (?) runs new keys again and hands them to me, no comment. I pause and ask, "No Apology"?. Joseph shakes his head "Nope". Will never return. Avoid this place due to the inconsiderate, rude, unprofessional Staff. Not what I am used to at Homewood Suites for sure.

Rudeness front desk "manager" Joseph, don't stay here more than a day. I understand that daily housekeeping may not be available due to COVID-19, but I was not informed of this upon check-in. Other hotels I have stayed at have provided information on specific days when rooms will be cleaned. - The elevator had a lot of noise, especially when other guests joined us. （5 person） -The breakfast staff was friendly, but my father had a negative experience with an impatient Asian woman who refused to assist him with the waffle machine. In the past, other white female staff who were willing to use body language to communicate have been helpful due to foreign language barriers. -I had a positive experience with a friendly young man during the overnight shift. -On the third night of our stay ( I am not really sure), I asked the front desk male manager about housekeeping. He claimed that our room had already been serviced today according to his "HK list," but the bed was not made, and the towels were not changed. No new water bottles or tissues were provided. When I requested housekeeping for the following day morning, the manager initially refused and only agreed to add our room to the schedule after I explained how incomplete the previous service was. I had a communication with the Front Desk Manager, but I was disappointed with his unprofessional attitude and actions. I asked for the Housekeeping service to be provided the next day, but he seemed unwilling and unclear, which left me confused. Later, I was surprised to find out that he was actually the manager, given his lack of patience and unprofessionalism. I am left wondering how someone with such an attitude could become a manager in the first place. - However, this was the only housekeeping we received from March 1st to March 9th until we changed rooms. The FD manager claimed that housekeeping was scheduled every other day, including March 6th, but I did not see any updated towels or other items on that day in my parent's room. - On March 5th, I requested the front desk to tell HKer to put a new tissue box in my room twice. I mentioned that we would be going out, so they could just open the door and place it inside. However, when I returned to my room, I discovered that no new tissue boxes were provided. So, I have to go back to the front desk again and ask for two boxes on the spot. -When I first requested to extend my check-out time, the front desk manager's tone was unfriendly and impatient. Although I didn't understand his specific thoughts, his tone made me feel that he didn't want me to stay here. This is just my personal feeling. The second time, I wasn't sure if it was the sales manager, but she clarified that she was not the FD manager. When she explained that she wanted me to stay in the same room as much as possible, but they couldn't, at least her tone and explanation made me feel that she wanted me to try not to leave due to an unpleasant experience. -I am knowledgeable about overbooking in the hotel industry, especially during high seasons in Arizona. I once encountered a similar situation while working at the front desk. However, having stayed in two different hotels in China and the United States, it appears that customer retention is given more importance than accommodating new customers, especially when you have OTA customers. Although the channel may have reservations that do not guarantee specific room types, your hotel may want to avoid disputes and prioritize customer satisfaction. I completely understand this perspective and do not wish to argue any further. Different hotels have different handling methods. -On the night of March 8th, I wanted to confirm the check-in time for a room change with the front desk for the following day. The front desk informed me that room 227 was available and that I could change to it as early as possible the next morning unless some walk-in reservation. However, when I went to the front desk the following morning, I was told that room 227 had not been cleaned yet (it not not checked out) and I had to wait until 11:00 a.m. When I came back at 11:00 a.m. as been told, I was told to wait until 12:20 p.m. to receive a text message before I could move to the new room. I informed the female receptionist in the morning that I might change the credit card used to pay, even though she knew I would have to change rooms. However, she didn't mark me as a late check-out in PMS and automatically checked me out when I was busy moving my luggage. She also didn't remind me that I had already checked out of the first reservation. (and the word size in the folio is wrong) -Some additional concerns. Firstly, the water tank lid behind the toilet in Room 228 has cracked. Even if it's glued back by your team, the appearance is still not pleasing and leaves a bad impression. Secondly, the design of the dining table is not good and makes me uncomfortable. Two people cannot sit on the long sides of the table and face each other, which is inconvenient. -I have used my Hilton membership and Dayuse.com to check in here twice, but it was only for a single day. My experience was not bad. if not, I won't choose here for more than 7 days. However, this long-term stay experience has made me realize that the service level of the front desk and housekeeping team is not up to the same standards as other HighGate hotels where I have stayed before, such as Crowne Plaza Phoenix Airport and Hyatt Place Boulder. I am working in the hospitality industry and stayed in AimBridge-managed rooms as well as other HighGate hotels, I think there is still room for improvement in terms of overall experience.