Holiday Inn Express Charleston by IHG

Perfect for a Quick Nights Sleep Room was basic and looked new. Hotel was quiet even though it was Fourth of July weekend. The AC was very good and the road noise was minimal. Morning breakfast had a few vegan choices but otherwise it had a few hot options, cereal and oatmeal. Make sure you request anything extra BEFORE you get to the hotel. The front desk does not have any access to extra pillows or towels or anything.

GOOD CHOICE The hotel lobby is very nice and modern. The breakfast is a typical American one. The rooms are good, but the bathroom in room 202 needs maintenance for the walls, ceiling, and shower. The front desk staff are friendly. However, the night we arrived, there was no one at the front desk, and we had to wait more than 20 minutes.

Frequent guests As a patient at MUSC my husband and I are in the Charleston area frequently one of the facilities five minutes away from this hotel it’s very convenient the staff I’m more like friends now Sherry is amazing the kitchen staff and I have conversations in the morning the rooms are clean. The beds are comfortable and when we come, they say welcome home. Target Dillards are five minutes away. Food Lion and other stores are within a Short Dr., Highway 526 is very close if you’re in the Charleston area, give them a try

Musty gym socks This is a decent property. The pool is ok and situated around the back by some trees. Breakfast was good to ok, perhaps slightly better than you’d expect. So, only two stars? Yes, because I stayed in two different rooms during the same trip and both smelled like musty old gym socks. My daughter arrived mid stay and commented on it immediately. So we moved rooms only to find the same smell coming from the air conditioner unit, again. After that our assumption was that this is the smell of rooms at this hotel. And that means we will never stay here again. There are too many other options nearby.

Discriminated by Angie Angie is completely unprofessional. Has an awful attitude. Tried to tell me my service animal isn’t a service animal and tried to charge him as a pet. Asked for documentation that he is a service animal. Was asking me questions about him she isn’t allowed to ask. After going back and forth I later signed papers saying my service animal is allowed in all areas of the hotel and she told me if she saw me without him she would be charging me a large amount of money. Next morning I go to the breakfast with my service animal by my side and Angie was sitting eating breakfast and with a nasty attitude say “nuh uh no dogs allowed in there” I brought up the papers she had me sign that said my service dog was allowed in all areas of the hotel except inside the pool and she was still rudely persistent that he isn’t allowed by the food. Once I raised this concern to a different lady at the front desk she tried to come tell Angie that I am allowed and Angie continued her nasty attitude with the other lady. Ultimately I was able to get my breakfast after being harassed but while I was collecting my food I hear Angie talking about me so I ask her to please stop talking about me and she said “I’m not talking to you” and I said but you are talking about me and then again she said “I’m not talking to you” so I said I would be speaking to her manger and she said “great do you want my name” and I said yes and she said “ask someone else” I feel super uncomfortable here like I can’t leave my room I don’t know why she has this attitude with me she had it within the first few seconds of me being on the property. Just because my service animal is smaller than others does not mean he’s not capable of helping me with my needs. Different needs require different sides of animals. I will never stay here again just because of this encounter I had with Angie.