Extended Stay America Premier Suites Charlotte Pineville Mat

Drugs in Room Hubby and I traveled with our 16 month old grandson to CLT for family Thanksgiving, staying at ESA for 3 nights. The room at first appearance looked ok. Bare bones, no silverware, nothing whatsoever as far as dishes in the kitchenette. Grandbaby dropped his toy and it rolled under the edge of the couch. He was looking for it and found a pink pill, which Google said was ecstasy/mdma. My husband grabbed it before baby could put it in his mouth. I politely complained to the front desk, and I was just told “Oh well, you never know what people are gonna leave behind in hotel rooms.” Problem was, if housekeeping had actually swept the room before we checked in, they would have found this pill. So I asked the front desk if I could borrow a broom to sweep the room to make sure there were no other pills, and they said they didn’t have a broom. I went to the store and bought one myself. Staff did not seem to care AT ALL. I almost called the police to report it, but I wasn’t trying to be dramatic. We normally leave a tip for cleaning staff in the envelope provided, but not this time…my husband put the pill in the tip envelope and wrote a note on it and we left it with the front desk person to destroy. I have had great experiences with ESA in the past, but I can tell you that this experience has burned me. I will never stay at ANY Extended Stay America EVER again. I would have thought that since ESA headquarters are in Charlotte that it would be decent. Boy, was I wrong. Breakfast was supposed to be grab and go, but it was non-existent. No coffee, either. On top of everything, they charge a 150.00 deposit that you won’t get back for a week, so make sure it is in your budget.

Disappointing experience Most upset that the hotel cancelled my reservation the morning I was to arrive for no reason. Had to rebook my reservation en route to Charlotte. Very tired hotel; not the best part of town. Minimal outdated furnishings. Pleasant staff at front desk.

Nice Thank you pineville team. The pillows put me in a coma! The bed was comfortable and I felt right at home. So many great food options near me. I enjoyed my stay and with a friendly staff it made it even better. It’s close to highway 485 so I could get on the highway quick. I’ll be back

One of the best extended stay America hotels in Charlotte. I recommend this hotel to all families looking for a getaway The room was very clean and we really enjoyed our stay at the hotel. The staff and manager’s were very friendly and they also provided us with extra linen. The breakfast in morning was right on time. They also have a 24 hour fitness room that was very clean. I recommend this hotel to all families looking for long term and short term stay.

A person working with care trying to satisfy the customer The woman that helped me was definitely very helpful and informative she gets 5stars. I arrived inside my room and can't believe the amenities and how spacious and how clean this room. I've been to extended stay but none looked like this