Holiday Inn Chicago O'Hare Area by IHG

park & stay / Shuttle is a scam The "airport shuttle" is a scam. We paid for the park and stay package, but they just left us stranded with our 3 kids at the airport when we arrived back at ORD. We called multiple times, and they'd just lie and say "driver is on his way". We ended up getting a cab - $40.

Lovely stay for one night Liked · It was Clean and Tidy. The room was spacious and the bed was comfy. The staff at the desk were professional and friendly with their service. I liked the arranged bar/restaurant. Also a great airport shuttle bus and near the CTA tram station. Disliked · Really silly but not having a gate from the roadside pavement closer to the hotel door. Other than that nothing

Horrible Customer Service I am absolutely appalled by the customer service at this hotel and with the IHG corporation. I stayed at this hotel on Oct. 7 with some family members. I had paid upfront through a 3rd party (Booking.com). $408 was taken from my account prior to our stay. When I checked in, I advised that I had a reservation for 2 rooms for 1 night. The girl at the front desk told me that while the room was paid for, I still needed to give my card for incidentals and the money would be reimbursed. I used 2 debit cards, 1 for each room. Each debit card was charged $256. Stupidly, I noticed this but did not say anything because I figured that was standard and the pending charge would drop off the next when I checked out. The next day when I checked out, I mentioned that the amount was pending on my account and they told me that it would in fact drop off since I had already paid through Booking.com and my card was only being held for incidentals. I watched my account over the next few days and I was in fact charged $204.06 and $254.06 on one card and $221.81 on the other card. In addition, I paid $17.75 for parking and still had the $408.12 charge from Booking.com. I called and spoke with someone at the front desk. She had me leave a message on a manager's voicemail. No return call. I called back the next day and was able to speak to a "manager". He apologized and said he would take care of the charges and also credit my account through Booking so I would only have to pay for 1 room plus he would take off the parking charge. The only amount that was dropped was $254.06 from one of my cards. I still had the $204.06, 221.81, and $17.75 charges. I waited over a week and finally called back and asked to speak to a manager. Once again, I was put through to the voicemail of the director of operations and left a message. No return call. I called back multiple times, left messages, and spoke to the front desk with absolutely no help. I left a message on a Guest Relations voicemail at the corporate office in Georgia. No return call. I called the hotel I stayed at last week and finally spoke with a man named Tate. He found my reservation and told me that he would have to talk to his manager and he promised he would call me back that day. This did not happen. I ended up finding a chatbot online and was able to finally speak to someone on the phone from the Phillippines on Friday, Oct. 27. She took my information, gave me a reference number, and I was called back within 10 minutes from guest relations somewhere in the US. She told me that she credited the account and it was taken care of. When I asked her how much she credited my account she said $221.81. I told her that was great, but I had another card that needed to be credited as well. She said she knew nothing about that and she was only going to credit the one account. I went round and round with her explaining what had happened and she was finally able to find the other room we stayed in just by looking up the room number. Apparently, the reservation had been modified and I had 2 reservations (which I actually did not...I only had 2 rooms for 1 night under 1 reservation). She put me on hold for a very long time and finally came back and told me that she credited that account for $186.21. I asked her why that amount was when the amount that should have been credited was $204.06. She said it was because I still had to pay for parking. I explained that I already paid $17.75 for parking when I checked out and I had the charge on my account. She told me that I still had to pay for parking so she would not give me my full refund. Eventually, she put me on hold and finally came back to tell me that she gave me back the parking and I would now be credited $202.41. I again asked her why it was not the full amount that was given back and she said it was for fees such as gas and electricity that was not part of the hotel and that it was only $2 less than what I actually paid and I should not worry about $2. So, I ended up fighting with this hotel for 3 weeks and still did not get my entire refund...yes $2 is nothing, but it is the idea behind it. The whole thing is wrong. I will never stay at another Holiday Inn or IHG hotel again. Do better, Holiday Inn.

Needs some work Do yourself a favor and stay at the holiday inn Rosemont. Our party got mixed up about the two hotels near o’hare. Some of us ended up here while the rest stayed at the rosemont location. When we got to our room the fan was on in the bathroom and was extremely loud and was not on a switch. Then there was a sound coming from the fire alarm box and the smoke detector was missing altogether. I called the front desk who sent the maintenance person up. He looked at the missing smoke detector and asked me where it was? We had just checked in and there wasn’t one there. He said he would be back in 10 minutes to fix it. We had to leave. When we came back he had taped the vent in the bathroom and the red alarm box. Also on Friday night there was poker going on in the room right off the lobby. It was packed later in the evening. I assume the lack of parking was due to the number of people playing poker. The rosemont location was so much nicer. It has been renovated and is so much nicer than this hotel. While the employees of this hotel were very nice and accommodating, the age of the building is showing.

Short and sweet! Chose this location based on proximity to the airport and convenience of having a 24 hour airport shuttle. I was only here to sleep for 3 hours. I found the facility to be clean and accurate matching it's description and pictures. Nelly checked me in and she was efficient, informational, and friendly. In our quick interaction she gave me all the information I needed on shuttle and where to get a slice of deep dish at 11 o'clock at night. Thank you to the staff of holiday Inn!