L7 Chicago by LOTTE

Great sleep and incredible view! This was my family’s first time in the US and Chicago and I wanted my teenage kids to fully experience the skyscrapers and bustling downtown! They couldn’t believe the view from our 10th floor room. It was absolutely stunning and everyone loved sitting at the window seats and gazing out of the window at the world (and river!) going by. Beds were super comfy. Staff really friendly and helpful and gave great advice re attractions etc. We loved the location, especially just crossing the road to Riverwalk cafes. Being able to walk to places like the Willis Tower, Millennium Park and Art institute meant that we made the most of our 40 hours in Chicago. It was during Lollapalooza (we hadn’t realised when we booked flights in January) which I think pushed the rates up extremely high and when you pay more your expectations do rise accordingly. Small niggles were that body wash was empty in the bathroom, there was no expected facemask we had read about and there weren’t enough bath towels for all 4 of us - but calls to reception very swiftly resolved this! Another thing was no complementary biscuits and only 2 tea bags in the room (you would get more than this in a budget hotel in the UK) didn’t feel very generous at this rate - but again I realise the rate was unusually high. More hooks in the (very beautiful!) bathroom would have really helped with a place to hang up towels. But these are small things and we had a brilliant time, sleeping well and having an incredible experience in Chicago. Thank you!

My granddaughter loved the suite with the three huge window seats!! The huge shower was wonderful and the beds were com The hotel is awesome!!! Antonio Santino was the Best!!! He took care of our every need. I highly recommend this hotel!!! Even though we went during Lapalooza Music Festival, Antonio found us taxis and bicycle surreys. The hotel is small, not a lot of walking and it is very convenient.

Absolutely amazing! My niece and I visited Chicago and stayed in this hotel. First impression was great: Antonio helped us get the car to the right place and set up for the valet to take it; he and the receptionist were incredibly warm and welcoming! Antonio was always prompt to ask for anything we needed. He was extremely helpful with advice and pointed us in the right direction to find the best of anything we wanted! Where should we eat? Go for fun? How do we get there…? You name it! He has the best advice, the best attitude and smile! They let us get in our room much earlier than regular check in time… almost three hours before! No charge _. Our room had a spectacular view of the Chicago River, and the city. The beds are so comfortable! We slept like babies. The room is clean and very modern. The bathroom too; they have all we needed to feel very comfortable and happy! I was expecting it to be noisy, since our room had a window to the street, but surprisingly it was not. The room was quiet and made us feel always relaxed. Once again, I recommend this 100%, not only for the premises and amazing location (we basically walked everywhere!) but for the people in staff, who make it feel even better. Thank you, Antonio (Toño!), for making us feel like home. We will be back! _

Beautiful and comfortable. Great location and the most helpful staff I have ever encountered. Fantastic experience at this hotel. The staff was helpful, professional, and friendly. Our room was comfortable, clean, and had many nice touches, like exercise equipment in the room and an espresso maker. We stayed for 5 nights, and benefited from the advice we received from several of the front desk staff about places to visit, restaurants to enjoy. Antonio was especially helpful. If we get the chance, we would book at this hotel again.

Could not have been better From the moment Antonio greeted us at the door and brought in our bags, to the spacious, comfortable room(s) the entire experience was wonderful. The king bed was comfortable as were the memory foam cushions by the windows (our kids slept on those despite the presence of a pull-out sofa bed). Views on the 8th floor were grand. Everyone was delightful and responsive to whatever we needed. Will definitely stay here again.