Hilton Garden Inn Clarksburg Bridgeport

Clarksburg, West Virginia United States of America

Hilton Garden Inn Clarksburg Bridgeport
4
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Halo27
353 days ago
Was there for family reunion, great location and service Customer service was excellent. First person we met was Justin. He was so welcoming and friendly. Every time we saw him he was so polite. This hotel was pet friendly and I have a small dog and I love that he actually got down and played with my dog anytime he saw me and him coming through the lobby ❤️! Second there was Maddy. She took our breakfast orders and was just as polite and friendly. We had a big group and had 4 rooms, she interacted with the kids, and definitely met all of the adults needs. Justin and Maddy stood out and made our stay even better! The rooms were clean. The pool and jacuzzi was nice. The pool could of been a little bigger but the kids enjoyed it. The lobby was also clean, comfy, and nice. We played some family games the first night and enjoyed the bar. Lots of shopping plazas near by, great location.

Amenities

Pool - Indoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Clarksburg, Hilton Garden Inn Clarksburg Bridgeport is in a shopping district, within a 10-minute drive of Jackson Park and Bridgeport Country Club. This hotel is 4 mi (6.5 km) from Montpelier Park and 4.1 mi (6.6 km) from Monticello Playground.

Rooms
Make yourself at home in one of the 112 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and microwaves, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. This hotel also features wedding services, a fireplace in the lobby, and a banquet hall.

Dining
Grab a bite to eat at Garden Grill & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a computer station, and express check-out. Planning an event in Clarksburg? This hotel has 1752 square feet (163 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Halo27
|1 review
Was there for family reunion, great location and service Customer service was excellent. First person we met was Justin. He was so welcoming and friendly. Every time we saw him he was so polite. This hotel was pet friendly and I have a small dog and I love that he actually got down and played with my dog anytime he saw me and him coming through the lobby ❤️! Second there was Maddy. She took our breakfast orders and was just as polite and friendly. We had a big group and had 4 rooms, she interacted with the kids, and definitely met all of the adults needs. Justin and Maddy stood out and made our stay even better! The rooms were clean. The pool and jacuzzi was nice. The pool could of been a little bigger but the kids enjoyed it. The lobby was also clean, comfy, and nice. We played some family games the first night and enjoyed the bar. Lots of shopping plazas near by, great location.
Travel03520958389
|1 review
Disinterested management. Poor customer service. Crazy bad customer service! Cannot overstate how poor the customer service is by the disinterested morning management. They obviously do not train the nighttime staff which was friendly and helpful. We booked two rooms, and because they were booked and paid for by the same person we were only allowed breakfast for one room. The hotel pool is non-operational, but they “haven’t updated the website.” Rooms are renovated and fairly clean but lights do not work, towels are not stocked, and as a bonus you will get a nice, loud wake up call at 7am by the window cleaning crew’s music which the TV cannot drown out and the front desk manager will not even apologize for. The customer service by hotel is a stain on the Hilton brand. Don’t waste your money.
995SharonD
|1 review
Don’t expect much Beyond disappointed after checking into this hotel. The pool and spa were not usable due to some event that happened with the sports team a week earlier this was not noted to me until I went to check in. No amenities were offered or any discount for this not being available to me, This hotel is apparently undergone some renovations, and they are terrible number one. There are no safes in the rope. The mini fridges do not have any freezer compartment. The room I had was a king overlooking the mountain which really overlooked the highway, but the room itself was set up such that it had a huge amount of wasted space a really long desk space about six or 8 feet long and a bed that sat in the middle of the room, completely ridiculous layout, uncomfortable, and wasted space. The television in the room, I couldn’t figure out how to work, so I called the front desk and she explained that none of the buttons on the remote actually worked except for the up and down they had basic cable that was all I wasn’t able to access even my own Netflix or cast off of my other device Really crappy. I wish I could think of something good to say about this hotel. But I’m unable to as the step the front desk staff that assisted me was completely unsympathetic and unhelpful to solve any of my problems or help me no worries Hilton Garden Ann I won’t be staying with you anymore not here or probably any other Hilton Garden Inn property.
pitflyer
|1 review
Hilton hotel does not accept Hilton payments This Hilton Garden Inn explicitly told me on check in they accept Hilton Gift cards. On check out they suddenly said they don't due to a system limitation. The manager on duty Brigitte couldnt care less about their problem and made me use another payment method despite specifically choosing a Hilton property to use Hilton Gift cards (shocking I know) Hotels should not be allowed to maintain the brand name if they don't follow brand rules. I will be asking corporate to look into this and that's why this is a one star hotel. The rest of this review is for the Clarksburg (non Hilton) Garden inn. It is a solid 4 star with large clean rooms and a nice breakfast option not unreasonably priced with very good service from the one waitress serving. If only they resolve their payment issues or decide it's not worth them being a Hilton brand....
Discover63096239900
|1 review
Clean hotel, great staff. We stayed 2 nights and enjoyed all interactions with stafff. The hotel was clean and up to date. Great location for restaurants and shopping and a beautiful patio area we enjoyed spending time with my mom there during our visit. We took advantage of the fitness room, indoor pool and indoor hot tub. They were clean and well maintained and we had the facilities to ourselves on a weekday.

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