Seven Gables, St. Louis West, a Tribute Portfolio Hotel

TERRIBLE SERVICE So disappointed in this hotel. Myself along with 30ish coworkers stayed here for an event 10 days ago that was supposed to be paid through my work....Seven Gables made a mistake and charged all of us individually instead of charging our company and has still not refunded us. I spoke with the front desk and they informed me that their sales department never told them to charge the company card and that's why all of us were charged individually instead. Myself, along with other employees and my company have reached out to Seven Gables asking for this to be resolved and it has not. We checked out of this hotel on Wednesday, June 26th, I am writing this review on Saturday, July 6th and Seven Gables told me it MIGHT still take 7+ business days to receive my refund. Every time I have called I keep just getting told "we are working on it" but have not received any solid answers. We were each charged around $700 and it feels like Seven Gables does not know how to process refunds. Ridiculous!

Cute, convenient hotel in central Clayton We were a little concerned to stay here based on reviews, but we had a fabulous stay! The hotel is very conveniently located. The parking is very easy directly across the street. Plenty of restaurants close by including Starbucks and chipotle around the corner. We got sandwiches at Pastaria market/deli also around the corner and they were soo good. The hotel’s continental breakfast was great each morning with eggs, pancakes or French toast, bacon, potatoes, fruit, pastry, breads, juices, coffee. There was always someone at the front desk if we needed anything. The shower was huge! We stayed on the third floor and never heard anyone else in the hall or next door. Only negative was the room was REALLY small and we had reserved a “deluxe” king. It was fine because we were mainly in the room at night, but something to keep in mind.

More youth hostel than Inn I try to start with the positive, so will note here that the few staff that we did see were uniformly hard-working and friendly. I think the deck is totally stacked against them by an uncaring owner and management. This is our first year of titanium elite status and were willing to burn one of our benefit upgrades, but apparently none were available. The room that was assigned to us might have worked for a single traveler (there were two of us). It had only a small bench (we had to put one suitcase there and one suitcase across a chair). There was a single charging station on one side of the bed, but none on the other. There was one available outlet per side of the bed; the other supplied the bedstand lamp, so it was not possible to charge a phone and run a computer simultaneously on one side of the bed. There was one robe. The "closet" was a six inch rod squeezed between the wall and some shelving; there was only room to hang two items. There was only one small window for the room (there were three in the bathroom with frosted glass), so the room was dark. The 'view' from the window was a live utility pole, approximately 2 feet away, and a multitude of open dumpsters in the alley below. I could go on and on, but will stop here. This might be able to work for a single business traveler who is not paying personally for the trip and who will spend little time in the room. But to burn personal dollars for this "Inn" is not recommended.

Incredible Value Lovely European style hotel in the heart of Clayton - walk to restaurants and stroll in nearby neighborhoods. On the National register of historic places, so the hotel exudes charm, while rooms have all been updated. Service is the best - I was greeted by a friendly face every time I entered. Breakfast is really convenient and delish with lots of choices. Seven Gables has been my go-to hotel in St Louis for iver 25 years and it just keeps getting better.

A cozy European place in St Louis If you’re after a cozy boutique experience in Clayton, a suburb of St Louis this is the hotel to try. Easy parking but if you need a valet they offer this service. We were greeted at the door by Jason Winkelmann the General Manager, who made us feel as if he was welcoming us to his home. He even recommended certain menu items at the on site restaurant, Seven. Our room was lovely and spacious with plenty of storage. Too bad we were only there one night. Prior to dinner we had drinks in the lively bar off the lobby. Then off to dinner in a sweet courtyard. It reminded us of Europe. The food was exceptional. My husband enjoyed an excellent Chicken Pot Pie while I had Osso Bucco. Every interaction we had with employees was professional and approachable. A true jewel in Clayton!