Hampton Inn Cleveland-Downtown

Horrible Hotel I am so disappointed. I stayed at a Hampton Inn in Columbia, SC. That hotel was very nice and was excited to stay at another Hampton in Cleveland, OH. I just stayed for 1 night while passing through to Chicago. This place is a dump. It’s very old, outdated.. Unfortunately we were not informed they were in the process of remodeling when we booked. There were construction workers throughout the hotel. There was a plastic covering part of the lobby next to the reception desk. Their fitness center was out of order. The elevator doors had many handprints on the inside and outside of the door. The blinds in the room were very dark. I felt like I was in a dungeon. The carpeting must be 100 years old. They also had a flyer that the water was going to be temporarily interrupted for a few hours. The complimentary breakfast (potatoes and sausages were cold. No microwave, bacon or oatmeal. I was told that it was due to the upgrade I mentioned this to the front desk receptionist upon. checkout. She said floors 6-15 were already remodeled and the rest of the hotel was due to be completed in April, 2024. They should have given me a room on one of those floors. They should have closed it while upgrading. I’m really surprised in the condition of this place considering it’s in downtown Cleveland. I should have kept driving to Chicago instead of staying here. So if you don’t mind staying at a place while remodeling is going on, then this place is for you. If not, keep driving until April__.

The staff is super nice and friendly and knowledgeable Mark and I had a peaceful quiet stay cay night in downtown Cleveland after a nice Pho dinner at the corner restaurant. Our room was on the top with king bed overlooking the petite park. Breakfast was hot and fresh. We would definitely be back for round two.

Not worth the trouble Clean hotel. If you book through hilton honors app don't be decieved. They do not have self parking option unless you want to self park blocks away and pay the parking garage fees. Very deceptive. I guess I was just supposed to know this because it is a downtown hotel. I am not from here and trusted the app. Stupid me, right? Also staff is dismissive when discussing this issue. 48 dollar valet parking for a Hampton inn is ridiculous. Never staying here again. 100% not worth the trouble.

Choose a different Hilton Property I’d pass on this as your downtown Hilton Cleveland hotel selection for now. They are preparing to do some remodeling in future. And boy it is needed! Rooms are dated and dark. Challenging old layouts with minimal counter/desk space and luggage storage. Usual amenities with Hampton we all expect such as a microwave and a safe are not offered. Soft goods in room were disappointing as well. Small double size pillows on a king bed. Desk chair was broken a bit and couldn’t be adjusted to work on computer. WiFi was non existent or spotty at best. Even upon check in their computers were down and we had to wait to check in. On the flip side staff was friendly.

Convenient in CLeveland The hotel staff was friendly and helpful. It was walking distance to the rock and Roll Hall of Fame. We were also able to walk to a few local restaurants for dinner. Breakfast in the hotel was just okay. Valet parking was excellent for our large vehicle.