Holiday Inn Express & Suites Cocoa by IHG

Thieves I stayed here for one night before a cruise. The location is good with fast food and convenience store in walking distance. Nice pool, hot tub, and great breakfast. I was prepared to leave a 5-star review because everything was so great, until I got to the cruise port and realized I forgot my fan. I had left it on the desk/dresser. I went back to the hotel when we got home from the cruise, and one of the cleaning ladies was called up. She went and talked to some people who said they didn't see it. It was suggested by an employee that when things are left behind, they are thrown away. So either that or someone stole it. Either way I consider it stolen because who would thrown someone else's stuff in the trash? It wasn't even a small fan. The staff should not be in the practice of throwing things away that get left behind - that is absolutely absurd and very bad business. I won't stay here again. I am sure I will get the standard response from whoever reads these reviews that says "we are sorry for your experience, we will bring your complaints to the top, blah, blah".

DO NOT STAY HERE! Terrible Customer Service.. and bed bugs? My family and I stayed here for one night over spring break. We found it to be close to the cruise port. We booked a 2 Queen Suite (as we needed 3 beds). We were driving in the same day and called ahead to let them know we would be arriving around 10pm. We were told there would be no issues. Upon arrival, we found that we were in a 2 Queen Room – no suite. Upon asking, we were told that our booked room had undergone “Deep Disinfecting” and that the carpets were still wet. What happened in this room? A murder? Bed bugs? We informed them that we booked a suite and needed another room due to the lack of a 3rd bed. They refused to comp another room. The best they could do was take some off of the current room. We inquired about our original room and after 45 minutes of verifying, the cleaning group came back down to the front desk. The front desk clerk and the cleaning lady went outside to talk. Our room was still “torn apart” and not ready. This was at 11pm. At this time, I didn’t want the original room and was scared of what happened, or bugs. I decided to meet in the middle and ask for a king room for a discount of $80. Keep in mind that we originally had 3 beds and they were refusing to comp another room. The District Manager was called and refused. The hotel manager also refused and said she didn’t have the authority to comp another room. After arguing for a few minutes, we finally settled on $120 a night for the other room. They then charged me taxes and refused to lower the base price to meet the agreed upon total of $120. The new room’s carpet was wet by the air conditioner up to the bed. Overall, terrible place to stay. Terrible management. Terrible customer service. Not worth being close to the port, if you value your health and safety. Potential bugs? I’d stay far away from this hotel.

Great for an overnight stay the night before visit to Kennedy Space Center. We stayed for one night in this hotel the night before our visit to the Kennedy Space Center. We had a room with king size bed and separate room with a couch. The room was clean with plenty of usb ports and electrical outlets. Breakfast for this HI express was better than most (good but not great). The property is right off I95 and 25 minutes from cape Kennedy space center. I would stay there again for sure.

One of the cleanest hotels I’ve ever stayed at We arrived from MiA after a cruise and booked this hotel as the halfway point in our drive home. The front desk accommodated us with a super early check into our king suite. The room was spotless. It even smelled clean which wasn’t a problem with me. The front desk staff and all of the staff were super friendly, Plus the hotel offered a great hot breakfast, scrambled egged, sausages regular and turkey, biscuits and gravy and omelets, along with the usual danish, yogurt and cold cereals. Cute pool too! A bargain if cruising from Port Canaveral. So now I know where to stay if leaving from that port.

Great staff and stay! Our stay was terrific! Shauna at the front desk was so personable and professional, she really added so much to the enjoyment of our stay. We even extended an extra night as the accommodations were very clean and comfortable and the staff excellent. Would absolutely stay there again