Candlewood Suites, Columbia/Ft. Jackson, an IHG Hotel

Sparkling clean Omg such a clean motel ! Hats off to the cleaning staff . My room on the fifth floor was so clean and smelled so fresh . The bathroom was sparkling ✨️. . The staff is very friendly and very professional. This motel is a 6 star ✡️ full stocked kitchen and full size refrigerator. _ Did I mention how clean my room was lol. I travel a lot and this is by far the best motel I have stayed in over two years . Very updated and modern. The whole cleaning crew Thank you for your hard work!

Not worth the money spent! The greeting was friendly entering the hotel but the hotel room was mediocre for a suite, the push cart was janky has heck and the main reason we booked this particular hotel was for the dang pool and it wasn’t unavailable! No notice on the website or nothing! I gave three stars since the staff was friendly and the location was close to base but definitely not worth the money we spent! Disappointing

Will not come back here. Poor experience. Positives: front desk staff member tried to be nice. (I was so tired, I can’t remember her name.) The kids loved the popcorn and kitchenette, although we didn’t use it. My daughter enjoyed the reclining chair with the tray. Mix of soft and firm pillows. Sides of beds are comfy…just don’t fall in the black hole in the center! Showers and bathrooms were pristine…spotless. Very impressed. Fridge was also pristine and spotless. Negatives…poor experience. 1. 10:15 pm: Waited 10-15 minutes before someone even came to the desk. When she did come to the desk, she said she had to step away because was waiting for someone to come and lock the pool, as something happened that the pool couldn’t be closed, and it was a hazard to guests. So, because it took so long to get to the desk, she offered us extra points and told us to grab a drink and a snack. (Very kind and tried to remedy.) So, we headed to the room - exhausted after a long day of traveling and then waiting to check in - around 10:35. 2. Went up to room 417. Thermostat was set at 68, cool, and fan on (vs auto). AC fan wasn’t even blowing and thermostat read 79 degrees. I called the front desk. No answer. Went down. No one was there. “With a customer, will return soon” sign wasn’t even displayed. I headed to the pool area, since I was told there were issues with closing the pool. I open the door and find four people (two of which were clearly employees) hanging out, chilling and chatting. Meanwhile, the front desk is unattended. I explained the situation with the temperature and she said the power was out earlier and all rooms should have been checked. She gave us a new room and said she would call in 15-20 mins to check in to make sure the room was okay. So we were switched to room 225. Walking right out of the elevator, it smelled like cigarette smoke (& heaven knows what other type of smoke). To sign your life away on a strict “no smoking” policy, this sure doesn’t seem to be enforced. The room smelled so bad. I waited 15-20 mins. No phone call. Called the front desk. A gentleman answered and I explained that we were in room 225. The room smelled like smoke, and it was worse when you step out of the elevator to the hallway. Told him I wasn’t smoking and do not want to be charged for this room snelling like smoke. ($200 charge.) Guests were loud all night. Partying. Arguing. Stomping around 3 am. Beds are not comfortable ….centers of the beds are sunk in big time. Bedside lamp didn’t work. No alarm clock and couldn’t charge phone beside for the next day, since the outlet in the lamp didn’t work. Traffic outside is extremely loud (worth keeping the fan running all night, as long as you don’t freeze or overheat). Hairballs (not from me) were in the bed, along with specks of some off white debris that I had to wipe out of the sheets. Covered that part and did away with the sheets themselves. Very disappointed in this experience. (I can’t sleep - it is after 3 am as I type this.) Will not be staying here again. The experience does not reflect even half of the price we paid.

It is a great place to stay This is a awesome place to stay a awesome staff and in a great area with plenty of shopping and great restaurants the staff is very knowledgeable about the area and it is a all around great place to stay they were very friendly and helpful during my stay I will definitely be staying here when in the area

Excellent service Not in the greatest part of town (sirens can be heard going by throughout the day) but exceptional service from Brittni during the day and Latisha in the evening. The property has very clean rooms with convenient kitchenettes and always felt safe. It’s one exit away from the back gate at Ft Jackson and two exits from the main gate. If you’re in town to conduct business on post, you can’t beat the location. Would definitely consider staying again.