Sheraton My family and I stayed at the Sheraton downtown Columbia sc following my fathers military service at Ft.Jackson and the service was amazing from the minute we got there until we left. Eli and Alease were especially sweet and helpful. We will definitely stay with Sheraton again

…returning to Hilton properties To start, I travel extensively for business and I am typically very loyal to the Hilton brand. I decided to give Marriott a try at the Sheraton property downtown Columbia for a couple of nights. I made the reservation through the Marriott app. The app allows you to request things like extra towels, a feather free room, and extra soaps and shampoos, which I did. When I got to the room, none of those things were there. On my way out to dinner, I asked the front desk to correct those issues, which they said they would. They brought extra towels and that was it. I brought this to the attention of the front desk again, and received extra shampoos and soaps, but my pillows were not changed out. I’m allergic to feather pillows and now I’m paying the consequences for sleeping on them for two nights. I left two messages at the front desk for the general manager to call me. The second time I left a message I was told there was no general manager and that the operations manager would call me. I have still not received a phone call. When I called the hotel today I was told the general manager was on vacation and would not be back until next week. Apparently the general manager has been on vacation all week and none of the staff told me that. At this particular time and hotel, you can’t get your room cleaned because of Covid protocols unless you’re staying five days or longer. I understand the decision of the hotel for that, but it would’ve been very nice to hear that from the front desk when I checked in. It doesn’t make a lot of sense, especially at this hotel with their tiny and I mean tiny elevators(very old renovated building) when three housekeeping staff crammed into my elevator not wearing masks. None of the staff wore mask during my stay, so what are the issues with cleaning the room? I gave Marriott a chance and they completely failed. I will return to Hilton properties.

Poor service Booked a room thru a 3rd party online. Family of 4 overnight. Arrived 10:30pm after a long days drive. Told there is only 1 king bed room available, no sleeper sofa, no roll away. Look online, shows 3, 2 double bed rooms available. Call their reservation line, they show available 2 double bed rooms. Nope the front desk says no. They want 4 people to sleep in one bed. Stayed in a lot of places around the world, never have had this level of apathy from a supposed good hotel chain. That’s another thing. A Sheraton in name being run by Marriott. If you want to ruin the reputation of a rival, this is the way. Poor service. The room itself, clean enough. Smaller sized, older hotel renovated with for more, smaller rooms. I don’t care how you fall down, it’s how you get back up that matters.

No Parking and Poor Response to Late Night Party I typically stay at this hotel for work during the week and chose to stay there this past weekend for an event in Columbia. I should have known something was wrong when the Holiday Inn next door had valet parking and the Sheraton had zero parking. The old Sheraton "Valet" line right on Washington Street was completely full of parked cars, and when I asked the check-in clerk about parking she said we were on our own. She also implied she had no idea what happened to the valet or when it would be back. Just as we were going to sleep, a party across the hall was getting started. We immediately called the front desk and they sent someone up to the room. The group didn't respond. After being woken up around 2am, we called the front desk again. At this point, no one responded. The party continued until after 3am. No one at the front desk seemed to care at all.

Long Weekend during Covid Perfect location downtown, walking distance from the capitol, and great restaurants like Bourbon and Halls Chophouse. If you are there for a weekend, the Soda City Market is right outside this hotel on Saturday morning. Due to Covid there was no Valet parking, but they sent us about a block away to a parking garage for $14. Not a big deal however they failed to mention that the walking entrance to the parking garage is closed on Sundays so we had to walk up the driveway. Luckily we were on the first floor but we parked closer to the elevator than the main entrance. With so many great restaurants nearby this hotel desperately needs refrigerators in the rooms. Ironically there was a small refrigerator sitting in the hallway outside our room but when I asked at the front desk for a refrigerator I was told they did not have any to offer. They also need a trashcan in the bathroom. There is one small trashcan in the room and because of Covid they did not clean our room since we were only there 4 nights.