Hampton Inn Cornelia

Nasty Hotel… The room was dirty, the floors of the whole hotel were nasty and when I went back after being in class all day, they hadn’t even cleaned the room. Checked out immediately and went next door to the Baymont. I will never stay at a Hampton Inn again. I thought they were better than that…

Skip The floors are filthy! Not just my room but all along the hallway stained and dirty looking carpet. Guest elevator is out of order so have to use service elevator. Wouldn't stay here again. Reason give 3 stars is front desk staff exceptionally friendly and helpful.

Heavy smoking in rooms, in a non smoking hotel, smell and smoke was unbearable stay Feb 11-13 2024 at your establishment in Cornelia Georgia. Numerous complaints were lodged regarding occupants smoking in this non smoking hotel. In addition the toilet was not affixed to the floor and continuously clogging. This was reported and a plunger was provided. During this miserable stay and suffering from a medical condition that has to have me utilize equipment to sleep and allergy to smoke with prescription medicine made this stay terrible. Management indicated they would initially credit me back 30k points as a result of the smoking for the first nights stay. I was offered to move mid afternoon on my second day to another room that was away from the smoking, but declined due to the fact that management assured me in my room that the situation was handled with their long term residents below me constantly smoking in their room seeping through the walls and hallways would be immediately addressed and remedied. I can assure you this was not the case, they did nothing. I declined to move as it is difficult for me to pack all my belongings and medical equipment for 14 hours until l would be departing.. During the second night stay the smoking continued and was worsened. This was reported again. I was assured that I would be compensated for the second night stay of an additional 30k points added to my honors account and that Hilton would add them back within 10 days and an apology. I contacted Hampton several times after the stay and was advised that they were working on the issue and would get back to me. On 02/26/24 at approx 2:20pm I was contact by Mike- unsure of exact name but identified as sales manager by phone who was very rude and obnoxious with me stating he refused to credit me anything else regarding this stay as I declined their offer to move.I explained why I was not moving and desired another resolution that was guaranteed by in person communication in my room and phone calls. When I contacted Hilton directly I was advised the hotel had already contact them to deny any further compensation that was provided. I was told this would be handled and it wasn't. This individual "Mike" that contacted me was unprofessional, rude, and accusatory. Stating he reviewed CCTV footage and stated my words were incorrect and had zero customer service skills. Being a Hilton hotel Hampton Inn I would have expected much more and am insulted by his candor and lack of skills to rectify this matter to my satisfaction. The rudeness of your staff member in incomprehensible in the hospitality industry. I hope this review stands as a testament and to help and assure that other guests going forward will not receive nasty phone calls when they have a serious issue about long term guest smoking in a non smoking hotel. In addition you are in violation of a Georgia public act regarding smoking in a non smoking hotel enacted in 2005. It clearly states on your booking site that violators will be fined $250 per occurrence and obviously this has been an ongoing problem that refuses to be addressed. I am also not sure if this is policy accepted by Hampton Inn by Hilton but there are employees whom reside in this hotel. I was told this directly by management. I would suggest looking elsewhere for your hotel needs. Do not say you were not warned of this awful experience and unprofessional employees

Excellent staff! Great coffee! I booked it, but my significant other stayed here. She said the coffee was the best ever. Apparently, everyone who works there was fantastic and very helpful. There was a waffle tutorial that went well. I've paid four and five times as much for stays where folks act you're doing them a favor by just coming in the lobby. Reviews seem to be all over the board these days, so it's hard to be sure what you're going to get. This was,I've been told,very clean and comfortable too!

Horrible conditions and so not worth the price This was the most dirty and dingy hotel I have ever stayed at. Carpets were sticky and smelled horrible. Stale breakfast or just nasty selections on certain days. Bathroom had zero ventilation as the actual vent was completely clogged with God only knows what. Walls had holes in various spots and the desk chair was literally peeling and falling apart. Looked like it was pulled out of a dumpster. Mold in bathroom and constant running toilet. Nobody to complain to for the most part and honestly what would they do...move us to yet another horrid room? Stay away from this place as it is so not worth the price. Spend your money on a local no-name hotel as it honestly could not be any worse.