GREENWOOD INN AND SUITES

Wow, this place needs a new face, not a facelift. Well, this place sure needs an update, to say the least. My "Executive" King Room appeared to be like any other room in the hotel. Old carpet and drapes that were full of dust. The toilet/bathtub room and sink area probably date back to the construction of the hotel decades ago. It took forever for water to drain from the tub/shower. The hotel website pictures showed two chairs for the executive king but only one was present. Room was promoted as being on the private business floor with access to the private guest lounge. Well, there's nothing exclusive about the floor (#2). Just another stop on the old as the hills elevator. Anyone could access it. Room card doesn't work in private guest lounge. Has to be opened by staff. Then you discover the room is just a place to sit, with a few lounge chairs/couches and tables with chairs. Plus a microwave. There are no drinks like coffee, pop, juice or food like granola bars and fruit available for guests of the "business floor" and "guest lounge". Total scam. Never received maid service in the room and hotel would not send up toilet paper to the room when requested. Customer service is lacking and odd. Never received an apology or explanation about the lack of maid service. However, the hotel is in a great location, the room had a comfy bed and the A/C worked nicely and was not too loud. If you have to stay here, just get a standard room. I would stay elsewhere, if a spot is available in one of the other local hotels/motels.

Would Stay Again My friend and I really enjoyed this hotel. The staff were friendly and the beds were comfortable. The location was right in the heart of town with some beautiful walking trails nearby along with plenty of shops. I would definitely stay here again.

Not impressed I'm our room I found underwear from previous guest, sock from previous guest, and a drink can in the window sill- clearly not thorough cleaning! It was also dingy and outdated. I had to call for toilet paper and towels as we were there for 3 nights and there was no housekeeping despite having the card hanging on the door. Not impressed

Only reason we booked was to be there with a group - won’t return Stains on the carpet, outdated room, parking lot is very small, had to beg for toilet paper and towels, hotel was way overbooked (soccer teams, wedding, some sort of card tournament). If the hotel staff can’t handle all that business, don’t book so much.

DO NOT BOOK YOUR TEAM HERE! There was nobody cleaning, staff was verbally abusive, you’re not allowed outside your room past 10, broken glass at pool for days, leaking toilet all over carpet by pool and they only dried it. They ran out of towels, and one elevator from 1955.