Homewood Suites Corpus Christi

My Last Stay at ANY Hilton Property My Last Stay at ANY Hilton Property I'll leave all the little problems we experienced for the end, as I don't want to bury the lead. We were falsely accused of theft at this property and billed a ridiculous amount for a few paltry kitchen items that could be bought at a dollar store for $10 or so. If you stay at a Hilton property with a kitchen, I guess you need to photograph or video the contents of every drawer and cabinet upon entering and then leaving the room. We checked in to this property on 12/29/23 and stayed for two nights, checking out and heading home on New Year's Eve. Once we had about an hour left on our six-hour trip home, we got a call from the hotel to notify us that we were being billed for missing kitchen items. Namely, a spoon, a can opener, and a Tupperware container. We explained that we didn't use any of these items and certainly didn't take them, only to be told that housekeeping staff inventories all kitchen items and places a sticker on a cabinet to indicate that everything is there. We explained that someone must have made a mistake but were told we would be charged and there was nothing we can do about it. Upon our arrival home, I saw where we were being charged $101.75 for these missing items! Having been a Hilton Honors member for 18 years (currently diamond tier), staying exclusively at Hilton properties during that time and using a Hilton American Express for 15 years, I called Hilton Honors when we arrived at home. I expected them to back me up and help resolve the issue but was put on hold while they called the property and spoke to the same person that had called me. I was told the property wasn't willing to reverse the charges and that a case was being generated. A couple days later, I received a notification that they were unable to do anything because they "are not physically present at the location". I wasn't aware they were physically present at ANY locations. I wasted time on another call and a couple e-mails only to be told pretty much the same thing. I called and spoke to the general manager of the property who said that the kitchen inventory comes as a whole set so they can't just replace a missing item or two, so we were being billed for the whole setup. He said the room received an entire new kitchen set 2 days prior to our arrival and the room had not been rented until we got there. I explained that is all well and good, but that we didn't take anything. He refused to acknowledge that they could have gotten an incomplete set or that a staff member could have taken anything, saying the only possible explanation is that we took the items. I explained that is obviously not the only explanation, because we didn't steal anything from the property but could not get through to him. I even asked him to put himself in my shoes and asked what he would do if we was accused and charged for something he didn't do, only to be told to have a nice day. So the property can't be reasoned with and Hilton corporate won't back me up and claims to be powerless to do anything. I am currently disputing the charge through American Express and am hopeful that they can take care of this and protect me. Regardless of how that works out, I will NEVER spend another night at a Hilton property. In addition to all this ridiculousness, we were charged $12 a night for unsecured, ground level parking at this hotel. We stayed here 3 years ago with no problems, but the property is much more run-down than it was then, and it is no longer a pleasant place to stay. Upon check-in, I was not thanked for being an Honors diamond member or given anything in appreciation for loyalty which has happened at literally every other Hilton property I have ever stayed at. I was given no information about breakfast, and after carrying all our luggage both directions across the lobby while the front desk staff looked on, I finally had to ask where the elevator was. We got to the room to find what looked like a refrigerator from a thrift store, with rust throughout. The staff member that counted the kitchen inventory must have put the towels into the room because despite having 4 people on our reservation, there were only two towels in the room. Breakfast was the worst we have ever had at a Homewood. The breakfast staff were pleasant and friendly but the food was abysmal. The bread was so stale, it wasn't even edible as toast. The paper thin bacon and shriveled potatoes were barely edible and were served both mornings. We are pretty sure the potatoes the second morning were the exact same pan of potatoes from the first morning. There was one urn of coffee, meaning no light/dark varieties or decaf and we had to ask if there was creamer in the hotel before they brought any out. The evening reception is now on Wednesdays only at this property and the pool and hot tub were not open for guests, with no explanation. We understand if the outdoor pool is not heated, but the hot tub should be available despite it being December. For those that have made it through this entire diatribe, DO NOT STAY AT THIS HOTEL! If you do, make sure you thoroughly document the inventory and condition of the room, upon your arrival and departure. Marriott is getting a very loyal new customer after this laughingly ridiculous experience.

Corpus Trip Dirty carpet. Dead rolie police bugs all along walls. Pull out bed sheets not changed. Main rm light broken knob but ceiling fan worked. Kitchen accommodation were okay but the lobby was hot. Felt bad for the front desk.

Horrible Stay I was a guest per my company for 3 weeks. No kind of service was given. No replenish of tissue, soap, paper towels, I had to go to Walmart to purchase my own. Room had a foul order with a sticky carpet. Toilet seemed as if it was falling over, hole in bathroom wall. People sleeping in their cars in the back, homeless people hanging around begging for money. This was the worst hotel stay I ever had. I begged my company to move me & finally they did. Horrible hotel to stay at. Please Keep looking.

Parking lot theft: inside job? Parking Lot Theft, Inside Job? The generator was stolen from the back of our van. We parked right in-front of the well-lit entrance. They had 24 hour front desk presence. When we asked about the security cameras they said they did not Record. Then why have them? The night manager must have been asleep on the job to miss this theft, it would have taken 2 men and a truck. In addition, no one attended to the coffee pot at the breakfast. It ran out early in the breakfast hours. Rooms were nice and front desk Jamie ? was friendly and professional.

Not the Homewood Suite Product I Know Very strong smell on our kitchen sink. Food disposal was out of order. Breakfast very poorly served. No cups for coffee - had to use a glass (other guests were using the hotels wine glass cups) the hotel ran out waffle mix, toaster was out of order - guests were using the waffle maker to warm up toast and English muffins. Just one big kitchen pot, no other pots and pans to cook.